LiveOps Expands Agent Services Business with Largest Independent Contractor Agent Sourcing Drive in Company History

PRESS RELEASE: LiveOps announced the launch of the largest agent sourcing effort in the company’s history. LiveOps is adding 5,000 new independent, work-from-home agents this fall to meet the growing demand for contact center services. The LiveOps Agent Services business is experiencing tremendous growth, with existing customers increasing their use of LiveOps independent agents and 10 new major brands signing contracts for LiveOps Agent Services in the past 90 days.

“More companies are seeing the value of adopting the scalable and flexible cloud contact center model and we are expanding our agent community to support that demand,” said Greg Hanover, senior vice president and general manager of Agent Services at LiveOps. “We’re preparing to exceed last year’s growth and expanding our pool of talented independent contractors with many different opportunities over the next few months.”

New work-from-home opportunities will be available in inbound sales, roadside assistance, insurance claims, life insurance sales and healthcare services. LiveOps’ pool of licensed independent agents grew by 40 percent in 2014 and the demand for licensed insurance agents has continued into 2015. Currently, more than 20,000 independent contractors work from home as agents and are active in the agent support community. LiveOps offers free, comprehensive certification through the company’s award-winning LiveOps University with social learning to streamline the independent agent on-boarding. Independent contracting opportunities will be posted on throughout the fall.

“The opportunities available through LiveOps provide the ability to truly achieve great work/life balance and allow you to have more time for what you want to do, whether it’s spending time with family or pursuing a passion,” said Karen Beaman, director of agent acquisition and onboarding at LiveOps. “You can set your own hours, work when it’s convenient, and feel good knowing that you are helping people. I certainly enjoy helping people find the work opportunities that are right for them—from the comfort of my own home office.”