PRESS RELEASE: Groupe Acticall today announced that it has completed its acquisition of Sitel Worldwide Corporation. Acticall acquired 100 percent of the issued and outstanding stock of Sitel Worldwide from Onex Corporation (TSX: OCX) and other shareholders. Sitel is now an indirect wholly owned subsidiary of Groupe Acticall.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 61,100 employees support clients with CRM contact centre services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel manages client programs on behalf of some of the best known brands in the world, with global solutions that include customer acquisition, customer care, technical support and social media programs. Sitel maintains global standards of excellence, operating in approximately 108 facilities in 21 countries, supporting client customers located in 62 countries across North America, South America, Europe, Africa and Asia Pacific in 40 languages. For more information, please visit www.sitel.com.
Acticall is an integrated value-added service group covering the full spectrum of Customer Relationship through its 5 subsidiaries: consultancy (Extens Consulting), training (Learning CRM), contact centers (Acticall Centres de Contacts), digital agency (The Social Client) and technology solutions (Novagile). With revenues of $196 million in 2014, the Acticall Group is a leading French outsourcing firm. It has 7,500 employees spread over 20 sites, including 15 in France, 3 in Morocco, 1 in the Ivory Coast and 1 in Brazil. Creadev has held a 55% stake in the Acticall Group since 2009, with the remaining share capital held by the founding managers. Acticall offers its key accounts from both the public and private sector (BNP Paribas, Bouygues Telecom, Orange, Canal +, PMU, EDF, Ministry of Health, Voyages-scnf.com, Leroy Merlin, Gras Savoye…) both inbound and outbound outsourcing solutions for multichannel customer relationship management (voice, emails, post, chat, web…). Structured around innovative, qualitative and industry-oriented solutions, the Group’s strategy is based on three pillars: strong business expertise with a “premium customer” focus, technological support both upstream and downstream of projects, as well as a strong social and qualitative position. Since 2005, Acticall has been doubly certified as an NF Service –“Customer Relationship” (European standard EN 15838) and a holder of the Social Responsibility Label. Acticall has also been a signatory of the United Nations Global Compact since 2012. For more information, please visit www.groupe-acticall.com/en