Movie Park Germany, one of the most popular theme parks in Europe, has chosen Mitel® to install a state-of-the-art communications solution. Upgrades to the Park’s contact center services aim to enhance customer service, while allowing system maintenance to be simplified and costs reduced. The Mitel solution will allow Movie Park Europe to make estimated annual savings of 15,000 euros. Continue reading Movie Park Germany Optimises Communications With Real-Time Hybrid Solution From Mitel
Daily Archives: September 22, 2015
Debenhams partners with Rant & Rave to listen to customers
PRESS RELEASE: Debenhams, the second largest department store chain in the UK is partnering with Rant & Rave, the Customer Engagement specialists to increase feedback, reduce customer effort and deliver a great experience. Headquartered in London with more than 176 UK stores, Debenhams wanted to capture feedback of customers in store, online and via click and collect. In June 2015 the retailer introduced Rant & Rave’s customer engagement technology to capture customer feedback. Continue reading Debenhams partners with Rant & Rave to listen to customers
CounterPath Awarded Patent Covering Call Continuity Applications
PRESS RELEASE: CounterPath Corporation announced that it has been awarded patent No. US 9131006, by the U.S. Patent and Trademark Office. Titled “Method And System for Extending Services to Cellular Devices”, this patent builds on a previous patent (US 8165576) of the same name by further protecting unique methods for the seamless handover of communication services from a fixed or cellular network to a packet switched network. Continue reading CounterPath Awarded Patent Covering Call Continuity Applications
RingCentral Announces New Salesforce Integration for the Modern Workforce
PRESS RELEASE: RingCentral announced new Salesforce integration capabilities that help customers unlock the benefits of an integrated communications experience. This integration will increase productivity and overall efficiency of today’s modern mobile workforce by combining CRM and business communications. With new features—including click-to-dial and improved reporting and call logging—users can spend more time servicing clients and less time dialing. Continue reading RingCentral Announces New Salesforce Integration for the Modern Workforce
Mitel Expands North America Agent Program for Cloud
PRESS RELEASE: Mitel® announced a key enhancement to its agent program for North America, which simplifies and consolidates previous programs, triples rewards and provides preferred access to RFP resources. Continue reading Mitel Expands North America Agent Program for Cloud
Samaritans launches new free helpline number in the UK
PRESS RELEASE: From today, calls to Samaritans, the UK’s leading suicide reduction charity, are free of charge. A new free-to-call number will enable more people who may be struggling to cope to access the vital service, which provides round the clock support, every single day of the year. Continue reading Samaritans launches new free helpline number in the UK