PRESS RELEASE: 8×8 EasyContactNow, a leader and innovator in cloud contact centre solutions, has enabled Core Ventures to deliver consistently high levels of customer service, even during office relocation. Core Ventures has provided uninterrupted customer service since they implemented EasyContactNow™ , and the solution continues to deliver agility, on-demand scalability and business continuity that Core Ventures needed to support their fast moving business. Continue reading Core Ventures Expands Service offering with Contact Centre solution from 8×8 EasyContactNow
Daily Archives: September 23, 2015
The Co-operative Group Selects Eckoh to Strengthen Payment Security
PRESS RELEASE: Eckoh announced that it has been selected by The Co-operative Group to provide its secure payment solution, CallGuard. Continue reading The Co-operative Group Selects Eckoh to Strengthen Payment Security
Global travel services company deploys eGain Cloud for digital customer service
PRESS RELEASE: eGain announced that a leading global travel services company deployed eGain after a successful, expert-guided pilot in the cloud with eGain Try+Buy. Continue reading Global travel services company deploys eGain Cloud for digital customer service
8×8 Solutions achieves accreditation under new UK Cyber Essentials scheme and secures Unified Communications place on Network Services Framework
PRESS RELEASE: 8×8 Solutions, a leading provider of cloud based unified communications and collaboration (UCC) services announces that the company has secured Cyber Essentials Plus accreditation and has been accepted onto the Network Services framework agreement for Unified Communications. The recent accreditation helps 8×8 Solutions further strengthen its public sector offering and marks another impressive milestone for the company’s longstanding security compliance initiative. Continue reading 8×8 Solutions achieves accreditation under new UK Cyber Essentials scheme and secures Unified Communications place on Network Services Framework
Royal Caribbean Selects Citrix to Deliver Simplified, Reliable Mobile Workspaces Worldwide
PRESS RELEASE: Citrix announced that Royal Caribbean Cruise Lines, Ltd., has deployed a comprehensive Citrix mobile workspace solution to deliver high-performance, consistent and reliable workspaces to call center agents worldwide. Using a combination of the NetScaler, CloudBridge and XenDesktop solutions developed by Citrix, Royal Caribbean was able to consolidate a wide range of infrastructure into two datacenters, while dramatically improving the ability to deliver a powerful workspace to end users, allowing users access to guest information quickly and easily regardless of their location. Continue reading Royal Caribbean Selects Citrix to Deliver Simplified, Reliable Mobile Workspaces Worldwide
UAE Travel Agency SNTTA Delivers First-Class Customer Service with Altitude Software
PRESS RELEASE: Altitude Software announced that the SNTTA travel agency has implemented the Altitude uCI solution in its multimedia contact center to deliver great service and handle the fast-paced growth of its operations in the United Arab Emirates (UAE). Continue reading UAE Travel Agency SNTTA Delivers First-Class Customer Service with Altitude Software
Confirmit Horizons Version 19 Delivers Enhanced Insight and Analysis
PRESS RELEASE: Confirmit has announced the release of Version 19 (V19) of its award winning Confirmit HorizonsTM solution for Customer Experience, Voice of the Employee and Market Research. Continue reading Confirmit Horizons Version 19 Delivers Enhanced Insight and Analysis
Sunrise Software launches tailored solution for Service Providers fighting rising complexity
PRESS RELEASE: Sunrise Software, a leading supplier of Service Management solutions, has launched an enhanced new version of its flagship product Sunrise ITSM, designed specifically to help Service Providers meet complex customer delivery needs. Continue reading Sunrise Software launches tailored solution for Service Providers fighting rising complexity