Global travel services company deploys eGain Cloud for digital customer service

PRESS RELEASE: eGain announced that a leading global travel services company deployed eGain after a successful, expert-guided pilot in the cloud with eGain Try+Buy.

A pioneer in the international travel industry, the travel services firm works with well over 200 airlines and 100,000 hotels to present a compelling array of travel options and services to customers.

As the company continued to expand, it wanted to offer smart, consistent, and unified customer service across digital and voice touchpoints, and ensure visibility and efficiency within the business. Impressed with the user-friendly agent desktop, easy-to-understand reporting, and the unique, expert-guided pilot service in Try+Buy, the company selected eGain. Designed for client success in a production setting and speed to value, the eGain Try+Buy offer includes the following:

  • Award-winning customer engagement suite with built-in best practices
  • Safe production pilot in eGain Cloud™
  • Options for easy A/B testing
  • Guidance to quick business value by eGain experts
  • Risk-free delivery at no charge with no obligation to buy

The service organization is using eGain to route customer queries appropriately, arm agents with contextual knowledge, ensure service level compliance, and optimize service productivity with reporting and analytics.

“Unlike conventional SaaS trial offers, eGain Try+Buy is not DIY,” said Ashu Roy, eGain CEO. “Clients are loving the risk-free experience of guided digital innovation in the eGain Cloud!”

Demand for the service has been strong worldwide with leaders in travel, retail, telco, financial services, insurance, BPO, and manufacturing sectors already leveraging the offer. To see quick results in your digital transformation program with eGain Try+Buy™, visit http://www.egain.com/try-buy.