Gamma expands its hosted telephony platform with Horizon Call Centre

PRESS RELEASE: Gamma has announced the launch of Horizon Call Centre, an extension to its award-winning hosted telephony solution. Horizon Call Centre is aimed at any business that receives inbound calls; such as those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to the more formal call centre environments.

Horizon Call Centre lets businesses manage, monitor and control their inbound call activity and includes an extensive range of features that can be configured and managed via Gamma’s web portal. For those that require more in-depth reporting features, Akixi Presence and 2000 are available as optional extras.

According to Gamma, Horizon Call Centre has been developed based on channel feedback and will help businesses by boosting the productivity of staff taking calls and enabling them to deliver a first-rate service to their customers.

Lee Mansell, Horizon Product Manager at Gamma said: “Often when people think about call centres they imagine traditional call centre environments with row after row of agents taking calls. Horizon Call Centre is far more diverse than that – in fact, it’s aimed at any businesses that handle inbound calls and want to benefit from greater flexibility and control over how their calls and customers are managed. We’ve spent the past few months working closely with carefully selected Gamma partners to develop the Horizon Call Centre interface and features to make sure it caters for the needs of our target audience.“

Chris Daffin, Network Solutions Director at Maintel adds: “We’ve enjoyed working closely with Gamma over the past few months, providing our insight and feedback to help them shape Horizon Call Centre. It’s great to see the outcome is a feature-rich, cost-effective, scalable and resilient solution that’s aimed at any business that wants to improve efficiency and boost productivity through flexible call control, management and monitoring features. We believe this solution is ideal for the smaller end of our target market and that it effectively addresses their needs.”