Netcall rated Avaya compliant

PRESS RELEASE: Netcall, a leading provider of customer engagement solutions announced that its LibertyTM platform is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading Netcall rated Avaya compliant

LiveOps Names Baker Johnson as Vice President of Marketing

PRESS RELEASE: LiveOps that Baker Johnson has joined the company as Vice President of Marketing. Reporting to CEO Vasili Triant and based out of the company’s new Texas headquarters, Johnson will be responsible for driving all elements of LiveOps’ global corporate and product marketing strategy and operations. Continue reading LiveOps Names Baker Johnson as Vice President of Marketing

Calabrio Receives 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Solutions Product of the Year Awards

PRESS RELEASE:Calabrio announced that TMC, a global, integrated media company, has honored the company with three 2015 TMC Awards presented by TMC’s CUSTOMER Magazine. Continue reading Calabrio Receives 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Solutions Product of the Year Awards

World’s First University-Accredited Degree For Employees In Customer Contact Management Launched

PRESS RELEASE: A new partnership announced today between Firstsource Solutions, a leading Business Process Management Company that employs 3,500 people in the UK and 27,000 worldwide, and Ulster University will – for the very first time – customer contact centre employees the opportunity to study for a degree. Continue reading World’s First University-Accredited Degree For Employees In Customer Contact Management Launched

Echo chosen to manage customer contact centre for national carbon monoxide poisoning campaign

PRESS RELEASE: Outsourced customer contact specialist, Echo Managed Services, has been appointed to provide a helpline to support a newly launched, high-profile public information campaign on carbon monoxide (CO) poisoning. Continue reading Echo chosen to manage customer contact centre for national carbon monoxide poisoning campaign

Frost & Sullivan Recognizes Atento for its Customisable Suite of CRM BPO Solutions across Multiple Channels

PRESS RELEASE: Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan recognises Atento with the 2015 European Frost & Sullivan Award for Customer Service Leadership. Atento has made skilful use of HR management to deliver excellent customer experiences in the customer relationship management business process outsourcing (CRM BPO) services markets in Latin America and Europe. By leveraging existing infrastructure and process knowledge, it delivers increasingly complex solutions through multiple channels. Continue reading Frost & Sullivan Recognizes Atento for its Customisable Suite of CRM BPO Solutions across Multiple Channels

XO-Commissioned Study Reveals that Unified Communications Increases Productivity for 93 Percent of Employees

PRESS RELEASE: Ninety-three percent of employees that use unified communications (UC) tools increase productivity, according to a recent study commissioned by XO Communications (XO).  The research reveals that the two UC tools having the most direct positive impact on employee productivity are presence detection and multichannel contact centers.  Presence detection allows users to see who is available and identifies the best way to reach them, while multi-channel contact centers help decrease the average time it takes to resolve customer issues.   Continue reading XO-Commissioned Study Reveals that Unified Communications Increases Productivity for 93 Percent of Employees

Core Ventures Expands Service offering with Contact Centre solution from 8×8 EasyContactNow

PRESS RELEASE: 8×8 EasyContactNow, a leader and innovator in cloud contact centre solutions, has enabled Core Ventures to deliver consistently high levels of customer service, even during office relocation. Core Ventures has provided uninterrupted customer service since they implemented EasyContactNow™ , and the solution continues to deliver agility, on-demand scalability and business continuity that Core Ventures needed to support their fast moving business. Continue reading Core Ventures Expands Service offering with Contact Centre solution from 8×8 EasyContactNow

8×8 Solutions achieves accreditation under new UK Cyber Essentials scheme and secures Unified Communications place on Network Services Framework

PRESS RELEASE: 8×8 Solutions, a leading provider of cloud based unified communications and collaboration (UCC) services announces that the company has secured Cyber Essentials Plus accreditation and has been accepted onto the Network Services framework agreement for Unified Communications. The recent accreditation helps 8×8 Solutions further strengthen its public sector offering and marks another impressive milestone for the company’s longstanding security compliance initiative. Continue reading 8×8 Solutions achieves accreditation under new UK Cyber Essentials scheme and secures Unified Communications place on Network Services Framework

Royal Caribbean Selects Citrix to Deliver Simplified, Reliable Mobile Workspaces Worldwide

PRESS RELEASE: Citrix announced that Royal Caribbean Cruise Lines, Ltd., has deployed a comprehensive Citrix mobile workspace solution to deliver high-performance, consistent and reliable workspaces to call center agents worldwide. Using a combination of the NetScaler, CloudBridge and XenDesktop solutions developed by Citrix, Royal Caribbean was able to consolidate a wide range of infrastructure into two datacenters, while dramatically improving the ability to deliver a powerful workspace to end users, allowing users access to guest information quickly and easily regardless of their location. Continue reading Royal Caribbean Selects Citrix to Deliver Simplified, Reliable Mobile Workspaces Worldwide

UAE Travel Agency SNTTA Delivers First-Class Customer Service with Altitude Software

PRESS RELEASE: Altitude Software announced that the SNTTA travel agency has implemented the Altitude uCI solution in its multimedia contact center to deliver great service and handle the fast-paced growth of its operations in the United Arab Emirates (UAE). Continue reading UAE Travel Agency SNTTA Delivers First-Class Customer Service with Altitude Software