Redbridge College Reaps the Benefits of New Cloud-Based Communications Solution

PRESS RELEASE: Redbridge College has achieved significant cost savings by replacing its out-dated traditional phone system with an innovative cloud-based solution from VIA, the business telephony and communications specialist. The leading vocational college deployed VIA Voice to enable its workforce to communicate more efficiently whilst avoiding the substantial up-front cost of upgrading its legacy phone system. Continue reading Redbridge College Reaps the Benefits of New Cloud-Based Communications Solution

IVCi Launches Live Video Assist, the Innovative Customer Engagement Solution

PRESS RELEASE: IVCi a leading provider of collaboration services and solutions announced an innovative service called Live Video Assist that will forever change the repair process for its current and future video collaboration and AV service customers. Live Video Assist offers virtual support for audio visual and video conferencing rooms via INTERACTIVE VIDEO sessions with IVCi Help Desk technicians. Continue reading IVCi Launches Live Video Assist, the Innovative Customer Engagement Solution

Best Enterprise Contact Centre 2015 for IP Integration

PRESS RELEASE: IP Integration was crowned ‘Best Enterprise Contact Centre 2015’ at the prestigious Comms National Awards which took place at the Connaught Rooms on Thursday 22nd October. The prize was awarded for the company’s work transforming The Caravan Club’s customer service infrastructure over the past year and a half. Continue reading Best Enterprise Contact Centre 2015 for IP Integration

Content Guru Named a 2015 Contact Center as a Service (CCaaS), Western Europe Challenger by Gartner

PRESS RELEASE: Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s Magic Quadrant for Contact Center as-a-Service (CCaaS) for Western Europe. The company was positioned furthest for completeness of vision and highest for ability to execute within the challengers quadrant. Continue reading Content Guru Named a 2015 Contact Center as a Service (CCaaS), Western Europe Challenger by Gartner

RSVP Media Response Limited ramp up staffing levels to meet Christmas sales needs

PRESS RELEASE: RSVP Media Response Limited is upping the ante in terms of recruitment in order to increase staffing levels ready for the festive season increase in business. It may be autumn outside but it’s already Christmas in parts of RSVP. RSVP has seen exceptional year on year growth over the past 6 years, and now resides over 3 floors in the Northern and Shell Tower in Canary Wharf. Currently, RSVP employs close to 600 staff, and are growing their number of staff daily. Continue reading RSVP Media Response Limited ramp up staffing levels to meet Christmas sales needs

Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality

PRESS RELEASE: A new survey from Enghouse Interactive polling the views of more than 200 senior employees in UK organisations reveals that many businesses are struggling to define quality customer service delivery, and thanks to cost and integration challenges, often failing to implement the necessary recording, monitoring and analytics tools to deliver it. Continue reading Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality

Ultracomms response to HMRC ruling – VAT on cloud-based services

PRESS RELEASE: Ultracomms, Europe’s first cloud contact centre services provider, welcomes the news that HMRC will allow the NHS and government departments to reclaim the VAT on cloud-based services and sees this as a boost for cloud-based contact centre services, already widely used in the private sector. Continue reading Ultracomms response to HMRC ruling – VAT on cloud-based services

Genesys and Microsoft Expand Relationship to Deliver World-Class Customer Experience

PRESS RELEASE: Genesys together with Microsoft in a keynote address at G-Force 2015 this week, announced a deeper relationship to bring rich video support from Skype for Business to the Genesys Customer Experience Platform to further transform and personalise customer experience. Continue reading Genesys and Microsoft Expand Relationship to Deliver World-Class Customer Experience

Frost & Sullivan Names Interactive Intelligence Latin American Contact Center Systems Company of the Year

PRESS RELEASE: Interactive Intelligence has been named Frost & Sullivan’s 2015 Latin American Contact Center Systems Company of the Year. Frost & Sullivan selected Interactive Intelligence for the award based on its visionary innovation and performance, and customer impact. Continue reading Frost & Sullivan Names Interactive Intelligence Latin American Contact Center Systems Company of the Year

Frost & Sullivan Honors Dimension Data’s Commitment to Customer Value in the Global Contact Centre Solutions Integration Market

PRESS RELEASE: Based on its recent analysis of the contact centre solutions integration market, Frost & Sullivan has recognised Dimension Data with the 2015 Global Frost & Sullivan Award for Customer Value Leadership. Dimension Data has risen to the top of the ranks in the global market on the strength of its technology, breadth of product offerings across segments, and tenured systems integration expertise. Continue reading Frost & Sullivan Honors Dimension Data’s Commitment to Customer Value in the Global Contact Centre Solutions Integration Market

Wide recognition of importance of self-service but work needed to improve overall customer experience

PRESS RELEASE: Recent research* conducted by Aspect Software has found that while customer self-service is widely recognised as beneficial and is growing in popularity, a significant proportion of contact centres offer only limited self-service options. For Aspect, given the growing desire for consumers to help themselves, without having to directly engage with a contact centre, building out the range of mobile self-service options available to consumers must be a priority for the industry. Continue reading Wide recognition of importance of self-service but work needed to improve overall customer experience

Capgemini signs a 3- year collaboration deal with UiPath for Robotic Process Automation

PRESS RELEASE: Capgemini has announced its collaboration with UiPath, a specialist automation software company, to expand its Robotic Process Automation capabilities. The agreement will see Capgemini use UiPath’s software to provide advanced automated technology to its BPO clients globally, to help drive more effective business outcomes and greater business benefits. Continue reading Capgemini signs a 3- year collaboration deal with UiPath for Robotic Process Automation

Pelican Rouge Group finds the right telecoms blend with Unify OpenScape Business and Viegli

PRESS RELEASE: Pelican Rouge Group has selected Unify, a leading communications software and services firm, and its accredited partner Viegli, to transform its communications infrastructure in the UK with the OpenScape Business platform. The OpenScape Business platform will bring a new level of mission-critical availability and reliability to the communication capability in Pelican Rouge Groups’ UK distribution network – boosting the company’s ability to deliver seamless customer service. Continue reading Pelican Rouge Group finds the right telecoms blend with Unify OpenScape Business and Viegli

Intellicom’s contact centre technology plays key role in Eircode project success

PRESS RELEASE: Intellicom announced that its contact centre technology provided the engine for the recent high profile launch of the country’s postcode system, Eircode. Following a competitive tendering process, Intellicom’s Intelligent Communications Platform (ICP), an enterprise-class, multi-channel telephony solution was chosen by Capita Ireland, the company licensed by the Department of Communications, Energy and Natural Resources to build and operate Ireland’s postal code system. Continue reading Intellicom’s contact centre technology plays key role in Eircode project success