PRESS RELEASE: C-Zentrix has been at the forefront of contact centre technology for a decade now; always bringing solutions which are ahead of time. Now with its cloud-based contact center solution, which is fully capable of all functionalities of an in-premise based contact center solution, it is starting a new era for delivering contact center solution on cloud to end-customers. The entire contact center solution with all its bells and whistles as available in a premise solution is now available on cloud.
Unlike some of the other cloud solutions available in the market which position themselves as contact center solution but offer limited functionalities of just a simple call patching software; C-Zentrix Cloud is offering full blown IVR, call queuing, predictive dialer, CTI integrations, voice logging, MIS reporting, supervisor modules, CRM integrations APIs, e-mail and SMS integration, Robo Call and missed call, Click2call, virtual number and magic call, all under one platform. C-Zentrix Cloud brings unprecedented scale for the end-customer, offering him the capability to ramp up to 5,000 seats seamlessly without owning any piece of hardware or software in-house.
C-Zentrix Cloud is now live in India and will be soon available for multiple geographies across the world including Philippines, Middle East Asia (Dubai, Kuwait, Saudi Arabia, etc.), South Africa, South America, Europe, North America, etc.