BLOG: In today’s ultra-competitive telecommunications market, a great customer experience is becoming the number one competitive advantage for companies. What can these companies do to improve service delivery and keep consumers coming back for more? Continue reading How the Support of Things Will Rescue the Telecommunications Industry
Daily Archives: October 16, 2015
Linkfluence acquires ActSocial, a leading Chinese Social Media Intelligence company
PRESS RELEASE: Linkfluence, a European leader in Social Media Intelligence, is expanding internationally by acquiring ActSocial, a primary Chinese Social Media Intelligence company based in Singapore and Shanghai. Through this acquisition, Linkfluence reaffirms its ambition to become a global market leader. Continue reading Linkfluence acquires ActSocial, a leading Chinese Social Media Intelligence company
Najoua Gueddari Joins Altitude Software as Marketing Manager for Northern Europe
PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions, announced that Najoua Gueddari has joined Altitude Software as Marketing Manager for Northern Europe. Najoua Gueddari will be based in Paris and her mission will be to develop and implement the go to market and customer engagement strategy across Central, Northern and Eastern Europe. Continue reading Najoua Gueddari Joins Altitude Software as Marketing Manager for Northern Europe
Eventus Contact Center Consulting Experts Help Transportation Firm Get Smart about Customer Engagement
PRESS RELEASE: In the Age of the Customer in which we all now live and work, surveys consistently show consumers prefer answering their own questions via a self-service capability instead of calling into a contact center. A large transportation company was hearing loudly and clearly from its customers that its self-service website was just not good enough to be competitive in today’s market. Continue reading Eventus Contact Center Consulting Experts Help Transportation Firm Get Smart about Customer Engagement
X2CRM Releases Version 5.3 of Its Open Source CRM Software
PRESS RELEASE: X2CRM, an open source CRM software and services company, has reached another major milestone in its history with the company’s latest version 5.3 of its CRM software, which includes a new workflow splitter, Google+ connector and new Amazon AWS powered virtual private servers. Continue reading X2CRM Releases Version 5.3 of Its Open Source CRM Software