‘End of life’ technology is what’s really driving Public Sector to the cloud

PRESS RELEASE: In spite of the Government’s Cloud First strategy only 2% of public sector IT managers see their sector as highly pro-cloud according to research by UK cloud services provider Redcentric. Technology obsolescence is what is really driving over half of the public sector to move to the cloud and three quarters of public sector IT managers claim that they are only taking their first tentative steps on their cloud journey – suggesting that they need to become more confident about their cloud approach and ensure they are taking the right route. Continue reading ‘End of life’ technology is what’s really driving Public Sector to the cloud

Study of More Than 18,000 Consumers Across Nine Countries Reveals Attitudes Toward Brand Loyalty, Service Personalistion and Privacy

PRESS RELEASE: The results of a large-scale study of more than 18,000 consumers in nine countries published today by Verint® Systems, with support from analyst and consultancy firm Ovum and research company Opinium, highlights the importance of quick, easy and personalised service in securing their trust. It additionally uncovered deep divisions over attitudes to how personal data is used to deliver this service. Continue reading Study of More Than 18,000 Consumers Across Nine Countries Reveals Attitudes Toward Brand Loyalty, Service Personalistion and Privacy

The Webhelp Group acquires Callpex in Turkey and CSM in Switzerland

PRESS RELEASE: The Webhelp Group, specialist in Customer Relationship Management solutions and services, has made its first acquisition outside of Europe with Callpex in Turkey. The acquisition of the Swiss company CSM again confirms the Group’s ambition to become the European leader in its sector. These acquisitions allow Webhelp to take a breakthrough step in its international development. Continue reading The Webhelp Group acquires Callpex in Turkey and CSM in Switzerland

Dogs Trust contact centre marks one year since opening

PRESS RELEASE: Dogs Trust’s national contact centre has celebrated its first birthday having taken almost 300,000 calls about dogs…mostly. The 31-strong team has answered 295,422 calls with the most – over 51,000 – being from people hoping to rehome a specific dog and almost 44,000 have been from owners needing to hand over their dogs for a variety of reasons. Continue reading Dogs Trust contact centre marks one year since opening