BLOG: by Rob Crutchington at Encoded
With Christmas fast approaching, contact centres are preparing for an escalation in calls and transactions that the festive season brings. However with payment card fraud continuing to rise and data theft constantly in the news, just look at the recent cyber attack on the Talk Talk consumer website, non-PCI DSS compliant contact centres could be risking more than just a fine. Continue reading Five reasons why every contact centre should have a PCI DSS Compliance Programme in place