PRESS RELEASE: Majesco announced the release of Majesco DigitalConnect. Majesco DigitalConnect is the only industry solution that offers a single platform with ready to deploy portal and mobile solutions for customers, agents, alternative distribution channels, and group benefits / employees. Five Majesco customers are currently implementing DigitalConnect. Continue reading Majesco Announces New Majesco DigitalConnect →
PRESS RELEASE: 3CLogic announced the latest release of its award-winning solution in which it unveiled the addition of advanced features and functionality to its Interactive Voice Response (IVR) engine, digital communication channels (email, chat), and more. The updates are designed to offer users greater control and flexibility within the call center and enhance performance insights across all channels, while streamlining back-end business processes to make for a more efficient call center. Continue reading 3CLogic Reveals Enhancements to IVR Engine and Multichannel Capabilities in Latest Release →
PRESS RELEASE: Helen Murray, chief customer solutions officer at global BPO provider Webhelp UK, has been selected as one of six “women of influence” by Customer Contact Association Global (CCA), in recognition of the high profile role she plays within the UK customer experience industry. Continue reading CCA “Women of Influence” Award for Helen Murray →
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