Global Communication Giant Selects PSS Agent Desktop to Service Customers

PRESS RELEASE: PSS Help – an Eckoh company, announces that it has been selected by a major North American global communications company to provide its Agent Desktop solution. The multi-year agreement, worth a minimum of $2m over the term, is the first contract to be announced since PSS Help was acquired by Eckoh on 18th November 2015. Continue reading Global Communication Giant Selects PSS Agent Desktop to Service Customers

Exponential-e transforms sales operation with cloud technology from NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that Exponential-e has chosen its ContactWorld for Sales solution to transform its sales operation. Since deployment, the fast-growing British cloud and connectivity pioneer, has boosted its conversion rates, while improving efficiencies across the business. Continue reading Exponential-e transforms sales operation with cloud technology from NewVoiceMedia

Maintel partners with Interactive Intelligence for omnichannel contact centre support

PRESS RELEASE: Leading systems integrator and managed services provider Maintel has partnered with customer engagement solutions vendor Interactive Intelligence to provide customers with a flexible omnichannel contact centre environment and bring cost reductions to the enterprise. Continue reading Maintel partners with Interactive Intelligence for omnichannel contact centre support

Loway Switzerland announces a partnership with Yeastar to build effective call-centers on appliances

PRESS RELEASE: Loway Switzerland announces a partnership with Yeastar, a company leader in development and manufacturing of IP-PBX, VoIP gateways and next generation solutions for enterprise communication. Continue reading Loway Switzerland announces a partnership with Yeastar to build effective call-centers on appliances

Enghouse Interactive Signs up IP Integration as its Latest UK Partner

PRESS RELEASE: In an extension to a long-term existing relationship between the two companies, Enghouse Interactive has signed up IP Integration, one of the UK’s leading independent systems integrators, as an EMEA partner. IP Integration will sell, market and deliver a broad range of Enghouse Interactive solutions, including the company’s flagship contact centre platform, the Enghouse Interactive Communications Center (EICC). Continue reading Enghouse Interactive Signs up IP Integration as its Latest UK Partner

Sitel Provides Guidance on Seasonally Heightened Customer Care Demands

PRESS RELEASE: Sitel announced the availability of a whitepaper providing strategies and solutions for effectively managing seasonally heightened customer care demands. The paper, titled “Achieving High Performance During Peak Seasons,” leverages expertise gained from the Sitel Work@Home Solutions™ program in navigating customer service surges for some of the world’s leading brands. Continue reading Sitel Provides Guidance on Seasonally Heightened Customer Care Demands