Inergex, LLC Acquires Leading Global Call Center Company

PRESS RELEASE: Inergex, LLC, an IT services company helping business leaders clear the path to innovation, announced that it has acquired TREC Global, a global call center support company serving enterprise-sized organizations mostly based in the United States. The acquisition will enable Inergex to expand services in several key areas including their IT Service Desk Offering, Mid-Market IT Outsourcing Services, and ServiceNow iPOWER Support Program.

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“Bringing TREC Global onboard is a great fit for our growth strategy,” stated Tim Frank, president and CEO of Inergex. “TREC’s in-depth expertise and stellar 21-year reputation in the call center services industry greatly enhances our U.S.-based IT Service Desk offering by further advancing our 24×7 support with after-hours overflow coverage capabilities. In addition, we are now better positioned to expand our mid-market offering to deliver highly comprehensive IT outsourcing services that streamline IT processes and systems resulting in measurable cost-efficiencies and innovation enablement.”

Inergex’s rapid growth in the Service Management space will also benefit from the acquisition by offering clients more advanced support for their ServiceNow implementations. “Expanding our ServiceNow Support Team by adding seasoned agents from TREC provides our clients with even more options to drive down operational costs and stay focused on pursuing creative and innovative ServiceNow build-out initiatives. By doing so, they are able to quickly open doors to new go-to-market opportunities,” Frank added.

As a result of the acquisition, both Inergex and TREC will be adding to their already growing teams while also offering current employees new opportunities for career advancement. “Our employees are highly dedicated professionals who take great pride in their work,” said Edith Cruz, co-founder and CEO of TREC Global. “Joining Inergex makes sense because we share common values and beliefs regarding a company culture that is based on quality, ease of engagement, customer experience and accountability. We are thrilled to be onboard with Inergex and look forward to an even brighter future in the IT services space.”

Both companies are headquartered in the United States with a combined employee count of over 400 of which reside in both the United States and Manila, Philippines.