Contact Centre NewsLeads From Vendor Intelligence – Another Great Business Developers Initiative

London, December 2nd 2015: On Monday, Vendor Intelligence™ – leaders in real-time market research – launched a new monthly business developers’ service called Contact Centre NewsLeads™. Continue reading Contact Centre NewsLeads From Vendor Intelligence – Another Great Business Developers Initiative

Three new features added to release of Alcatel-Lucent OpenTouch Suite 2.1.1

PRESS RELEASE: The new release of the Alcatel-Lucent OpenTouch® Suite 2.1.1 adds three key services to its Unified Communications solution. The release includes a new web client, new WebRTC conferencing capability and a first of its kind NFC solution for the office. These enable the benefits of real-time collaboration across all users, anywhere – using their preferred device. Continue reading Three new features added to release of Alcatel-Lucent OpenTouch Suite 2.1.1

Interoute Launches Contact Centre for its Cloud Hosted Skype for Business and Lync Services

PRESS RELEASE: Interoute has announced the launch of its cloud hosted Contact Centre add-on for Hosted Microsoft Skype for Business (SfB) and Microsoft Lync. Interoute Hosted Contact Centre helps companies enhance their call or contact centre services by leveraging the features of the popular Microsoft enterprise collaboration suite using Interoute’s global and private networked cloud. Continue reading Interoute Launches Contact Centre for its Cloud Hosted Skype for Business and Lync Services

TeleWare launches new cloud-based recording function for Skype for Business

PRESS RELEASE: A new cloud-based enhancement for Skype for Business has been launched by communications technology specialists, TeleWare. The only solution that incorporates compliant voice recording with Interactive Voice Response (IVR) and enterprise class voicemail. The enhancement will capture and analyse call data, helping users to gain a deeper insight into their business. The result is improved employee engagement, businesses agility, process efficiency and customer satisfaction. Continue reading TeleWare launches new cloud-based recording function for Skype for Business

Plantronics announces legal action against Digiphone for selling unauthorised non-European headsets

PRESS RELEASE: Plantronics today announced it has started a legal action in the English High Court against Manchester-based Digiphone Limited and two of its directors, Mr Thang Phan and Mr Thaison Ngan, in their personal capacities. The claim relates to sales by Digiphone of unauthorised non-European Plantronics headsets bearing counterfeit labels and packaging. Continue reading Plantronics announces legal action against Digiphone for selling unauthorised non-European headsets

8X8 Expands UK Operations with New Northern Office in Manchester

PRESS RELEASE: 8×8, a leading provider of cloud-based unified communications and contact center solutions announced the company will be opening a new office in Manchester as it continues to expand its UK-based operations. The company’s new Manchester office will support customers and channel partners in the North West region of the UK. Continue reading 8X8 Expands UK Operations with New Northern Office in Manchester

Arkadin Named a Skype for Business Launch Partner for New Meetings and Voice Services in Office 365

PRESS RELEASE: Arkadin, an NTT Communications company and one of the largest and fastest growing providers of Unified Communications and Collaboration services, announced it has been named a launch partner for new Skype for Business meetings and voice services in Office 365. Arkadin will serve as a key resource for driving the rollout of the new services. Continue reading Arkadin Named a Skype for Business Launch Partner for New Meetings and Voice Services in Office 365

Carousel Industries Named a Skype for Business Launch Partner for New Meetings and Voice Services in Office 365

PRESS RELEASE: Carousel Industries, a leading Managed Services Provider (MSP) providing unified communications, data solutions and audio / visual solutions, announced that it has completed the requirements to support the new Skype for Business services in Office 365 and is adding it to its own production Office 365 tenant. Continue reading Carousel Industries Named a Skype for Business Launch Partner for New Meetings and Voice Services in Office 365

Kärcher deploys eGain Cloud for digital customer service

PRESS RELEASE: eGain announced that Kärcher, a leading multinational manufacturer of cleaning systems, is using eGain SuperChat™ to provide real-time digital customer service. Deployed to support English and German, the solution is used by contact center agents to resolve customer queries and make contextual, value-added offers in real time. Continue reading Kärcher deploys eGain Cloud for digital customer service

eBay Enterprise Optimizes Omnichannel Customer Experience Using OpenSpan Automation Solutions

PRESS RELEASE: OpenSpan announced that eBay Enterprise is leveraging OpenSpan solutions to drive process and technology improvements that enable agents to deliver world-class customer experience for eBay Enterprise’s retail clients. Continue reading eBay Enterprise Optimizes Omnichannel Customer Experience Using OpenSpan Automation Solutions

Netcall secures Liberty Customer Experience Manager contract with a Local Authority

PRESS RELEASE: Netcall, a leading customer engagement software provider, is pleased to announce that it has secured a five-year SaaS contract worth a minimum of £400,000 to provide its Liberty Customer Experience Manager solution to The Highland Council. Continue reading Netcall secures Liberty Customer Experience Manager contract with a Local Authority

Marlin Equity Partners to Acquire LiveOps Cloud Platform Business

PRESS RELEASE: LiveOps, the global leader in cloud contact center and customer service solutions, and Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, today announced the completion of Marlin’s acquisition of LiveOps Cloud Platform. Venture capital firm Presidio Partners, an existing investor in LiveOps, participated in the acquisition alongside Marlin. Current LiveOps CEO, Vasili Triant, will remain at the helm of the newly acquired SaaS-based company, which will continue to operate as an independent entity focused on the ongoing development and innovation of its cloud contact center platform. Continue reading Marlin Equity Partners to Acquire LiveOps Cloud Platform Business

Marlin completes acquisition of LiveOps Cloud Platform from LiveOps

PRESS RELEASE: Marlin Equity Partners (“Marlin”) is pleased to announce that it has acquired LiveOps Cloud Platform, LLC, a leading provider of cloud-based contact center software and connectivity solutions, from LiveOps, Inc. Delivered through its best-in-class SaaS offering, the company’s comprehensive suite of customer engagement applications enable multichannel interactions, intelligent routing, real-time reporting and advanced recording functionality that help customer service organizations manage and optimize their customer interactions across voice, email, chat, social and mobile channels. Continue reading Marlin completes acquisition of LiveOps Cloud Platform from LiveOps

Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication

PRESS RELEASE: Interactive Intelligence Group released research revealing nearly half the UK population (49 per cent) would consider abandoning their online shopping if the vendor or supplier did not offer their preferred method of communication. Nearly a third (30 per cent) of Brits admitted they had already halted an online sale from a vendor that did not offer this. Continue reading Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication