Netcall secures Liberty Customer Experience Manager contract with a Local Authority

PRESS RELEASE: Netcall, a leading customer engagement software provider, is pleased to announce that it has secured a five-year SaaS contract worth a minimum of £400,000 to provide its Liberty Customer Experience Manager solution to The Highland Council.

With over 100 existing Local Authority customers using other elements of Netcall’s multichannel Customer Engagement suite, this contract is for the Customer Experience Manager (CXM) modules within Liberty. The Highland Council will use the CXM module to provide a single view of all data relevant to their customers, enable efficient case management and facilitate multichannel interaction with their customers.

Netcall’s ability to deliver the solution via a SaaS model was key to winning the contract. As The Highland Council is already a Netcall customer they will also benefit from the integration between the CXM module and their current Netcall Contact Handling solution to streamline interactions and enable web self-service.

Henrik Bang, CEO of Netcall commented: “Today’s announcement is an excellent demonstration of the broad applicability of all modules within our Liberty suite across industry verticals. Today’s Local Authorities are focused on providing increased levels of customer service via any communication means the customer wishes, whether that be telephone, mobile, web or email. Liberty enables them to provide this while reducing the cost of each interaction. We are delighted to be working with The Highland Council and look forward to helping them achieve their service goals.”