PRESS RELEASE: Content Guru has been included as a G-Cloud 7 supplier for its suite of multi-channel Cloud Contact Centre and payment services. Continue reading Content Guru included as G-Cloud 7 Supplier
Daily Archives: December 15, 2015
NewNet Communication Technologies Selects Dialogic for Virtual Platform Transformation
PRESS RELEASE: Dialogic, a global networking software and infrastructure solution provider, announced today that NewNet Communication Technologies has selected Dialogic® PowerMedia™ XMS media processing solution to support the virtualization for certain VoltDelta-hosted call center voice applications. VoltDelta was acquired by NewNet in late 2014. Continue reading NewNet Communication Technologies Selects Dialogic for Virtual Platform Transformation
Ember crowns a year of growth with new appointments to its Consultancy and Analytics Teams
PRESS RELEASE: Customer management consultancy Ember has responded to growing demand for its services with two further appointments to its consultancy and analytics teams. Continue reading Ember crowns a year of growth with new appointments to its Consultancy and Analytics Teams
Promero Cloud Call Center CTI Connector for Oracle Service Cloud Now Available in the Oracle Cloud Marketplace
PRESS RELEASE: Promero announced that its Promero Cloud Call Center CTI Connector for Oracle Service Cloud is now available in the Oracle Cloud Marketplace, offering added value to Oracle Service Cloud customers. With Promero Cloud Call Center CTI Connector, Oracle Service Cloud users will have four powerful automatic CTI Screen pops included as standard features. Continue reading Promero Cloud Call Center CTI Connector for Oracle Service Cloud Now Available in the Oracle Cloud Marketplace
Premier Media Services Company Implements Five9 Cloud Contact Center Software To Increase Renewal Rates and Manage Subscriptions
PRESS RELEASE: Five9 a leading provider of cloud software for the enterprise contact center market announced that a premier media services company has selected the Five9 Virtual Contact Center (VCC) to increase their renewal rates and better manage customer subscriptions. Continue reading Premier Media Services Company Implements Five9 Cloud Contact Center Software To Increase Renewal Rates and Manage Subscriptions
hybris Study Reveals Brands are Failing at Personalization, Causing Customer Experience to Suffer and Demonstrating Need for Contextualized Experiences
PRESS RELEASE: SAP Hybris announced the findings of an October 2015 commissioned study conducted by Forrester Consulting on behalf of hybris titled “The Contextual Marketing Imperative: the evolution of personalization from push messaging to one-to-one personal customer experiences.” Continue reading hybris Study Reveals Brands are Failing at Personalization, Causing Customer Experience to Suffer and Demonstrating Need for Contextualized Experiences
CalMac is first ferry company to pick up Contact Centre Association global award
PRESS RELEASE: CalMac Ferries’ customer services staff have picked up the Contact Centre Association’s global accreditation at a ceremony in Glasgow – the first ferry company ever to achieve the standard. A rigorous application and assessment process saw the department being scrutinised and audited by the CCA’s teams over a period of several months. Continue reading CalMac is first ferry company to pick up Contact Centre Association global award