PRESS RELEASE: Sitel, a leading global customer care provider, today celebrated its first full year of operations at its Coventry customer experience management centre. Growing from 15 employees, the company today employs 330 people and expects to continue to grow in 2016.
Opened by then Coventry Lord Mayor, Councillor Hazel Noonan, the Sherbourne House site supports five clients, where Sitel helps the brands respond to customer queries across inbound calls, email, social media and web chat.
Greg Aiello, Coventry Site Director for Sitel, said: “In just twelve months, we’ve become a significant employer for Coventry and the site is now an integral part of our UK operation. We’ve been impressed time and time again by the highly skilled and committed workforce available in the area and our hiring plans are the latest step in our growth strategy for Coventry.”
Investing in local skills
Coventry employees benefit from training and mentoring to further develop communication skills which, in the case of school leavers and graduates, are highly transferrable to future roles. Coventry staff can also access Sitel University, the company’s formal training system offering access to NVQ qualifications. More than 23 Coventry staff have enrolled in customer service and business management NVQ courses since the site opened.
Morton Hart, who joined Sitel Coventry in October 2015 as a Sales Advisor, is now a Team Manager and is enrolled on a Level 3 Contact Centre Operations NVQ, after completing the Sales NVQ Level 3 said: “I was attracted to Sitel given its central location and flexible work schedule but it has quickly become a career. We’ve become a close-knit team and the chance to gain a qualification through work really sets the company apart.”