Friday 25th December 2015 – CLOSED
Monday 28th December 2015 – CLOSED
Tuesday 29th December 2015 – CLOSED
Wednesday 30th December 2015 – CLOSED
Thursday 31st December 2015 – CLOSED
Friday 1st January 2016 – CLOSED
We will return to the office on Monday 4th January from 9am-5pm
Have a great Christmas and New Year,
PRESS RELEASE: Verint® announced that it has been named a leader in the workforce optimization (WFO) market according to DMG Consulting LLC’s 2015 Workforce Optimization (WFO) Mid-Year Market Share Report. Published in October 2015, the research indicates that during the first half of 2015, “Verint was the WFO market leader and the strongest performer,” as well as the largest WFO vendor in the market. Continue reading Verint Cited as Workforce Optimization Market Share Leader in New Research from DMG Consulting
PRESS RELEASE: Pegasystems announced Forrester Research has named Pegasystems a leader in the new The Forrester Wave™ report evaluating customer service solutions for enterprise organizations. In this report, Forrester ranked the Pega 7 platform as having the highest score possible in “architecture and platform” and “case management” categories. Continue reading Pegasystems Named a Leader in Customer Service Solutions for Enterprise Organizations By Top Independent Research Firm
PRESS RELEASE: Verint® announced that one of the top global public pension funds is implementing more of its workforce optimization (WFO) suite, as well as adding desktop and process analytics software to its technology portfolio. Continue reading Top Global Public Pension Fund Implementing Verint Customer Engagement Optimization for Efficient Member Service Experiences
PRESS RELEASE: Momentum Telecom, Inc. (“Momentum Telecom”) announces that it has completed the merger with Philadelphia-based Alteva, Inc. (“Alteva”) effective December 21, 2015. Continue reading Momentum Telecom Completes Merger With Alteva
BLOG: As businesses gear up for 2016, Sunrise Software believes it’s the ideal time to adapt the latest developments in service management to start the New Year. Geoff Rees, Director for Business Services and Sales, and Dean Coleman, Head of Service Delivery, share their view on the future…. Continue reading The 2016 service management agenda