Mitel Accelerates Lead in Mobile Enterprise With Mobile and Cloud Innovations

Mitel® announced a disruptive series of new solutions that accelerates its lead in the mobile enterprise market. The announcements, made in Berlin at the Mitel Next event, reflect rapid implementation of the company’s strategic vision of the cloud-based mobile enterprise designed to address the evolving needs of a mobile-first world for enterprises, workers and consumers. Continue reading Mitel Accelerates Lead in Mobile Enterprise With Mobile and Cloud Innovations

FieldAware and Mitel Bring Real-Time Mobile Communications to Field Service Organizations

FieldAware and Mitel® demonstrate new mobile communications to field service organizations. The integration of Mitel’s mobile, real-time communications, cloud communications and contact center technology with FieldAware’s cloud-based mobile field service management solution enables large service businesses to offer a higher level of service to customers. Continue reading FieldAware and Mitel Bring Real-Time Mobile Communications to Field Service Organizations

iQventures Taps IBM Watson for Customer Call Center Sentiment Analysis

PRESS RELEASE: iQventures, a leader in call center and call intelligence technology, announced it has joined the IBM Watson ecosystem and is leveraging Watson’s cognitive computing capabilities to provide clients with call sentiment and speech analytics through its SpeechiQ platform. Community Choice Financial, Inc. is leveraging SpeechiQ powered by IBM Watson for compliance monitoring, script adherence, and caller sentiment features. Continue reading iQventures Taps IBM Watson for Customer Call Center Sentiment Analysis

eLoyalty Continues Investment in Cloud With Enhanced Offering

PRESS RELEASE: eLoyalty, part of TeleTech Technology, has released an enhanced version of its Cisco Powered Contact Center as a Service (CCaaS) Cloud offering. The latest enhancements illustrate how eLoyalty continues to invest in its cloud technology by integrating more customer journey components and channels into each new version. Continue reading eLoyalty Continues Investment in Cloud With Enhanced Offering

Cogent Communications Selects Voxbone’s DID Numbers to Support International Contact Centers and Offices

PRESS RELEASE: Cogent Communications will use Voxbone’s direct inward dialing (DID) numbers to support its international contact centers. Cogent selected Voxbone due to the high quality of service, global coverage, and real-time provisioning, which will help support its 24-hour customer support center as well as several offices throughout the U.S. Continue reading Cogent Communications Selects Voxbone’s DID Numbers to Support International Contact Centers and Offices

Digital Health Company Selects inContact Cloud Solutions to Rapidly Scale Customer Service Operations

PRESS RELEASE: inContact announced a major digital health company has adopted the inContact solution. This new customer will utilize inContact’s cloud-based contact center platform to provide seamless service to consumers through a mixed network of both contact center and at-home agents. Continue reading Digital Health Company Selects inContact Cloud Solutions to Rapidly Scale Customer Service Operations

Phone.com Enables Global Coverage for SMBs by Using Voxbone’s DID Numbers

PRESS RELEASE: Phone.com has sourced Voxbone to offer high-quality DIDs in more than 55 countries and 8,000 cities worldwide. Voxbone has added more than 10 new countries and 3,000 cities since Phone.com began using its services nearly a decade ago. By using Voxbone’s DIDs, Phone.com’s customers reap the benefits of Voxbone’s global coverage, carrier-grade quality of service, and real-time provisioning. Continue reading Phone.com Enables Global Coverage for SMBs by Using Voxbone’s DID Numbers

Pindrop Raises $75 Million Led by Google Capital to Stop Voice Fraud and Identity Theft

Pindrop, the pioneer in voice-fraud prevention and authentication raised a $75 million Series C funding round led by Google Capital with participation from GV, Andreessen Horowitz, IVP, Citi Ventures and Felicis Ventures, bringing the total funding to $122 million to date. Pindrop currently protects the phone calls of three of the four largest banks in the United States as well as many top insurance companies, government agencies, and retailers. Continue reading Pindrop Raises $75 Million Led by Google Capital to Stop Voice Fraud and Identity Theft

LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds

PRESS RELEASE: LiveVox announced that it was honored with the 2016 CUSTOMER Product of the Year Award for its industry leading TCPA-focused dialing systems, The Four Clouds. LiveVox’s Four Clouds is an array of risk mitigation dialing systems that provide the flexibility and speed needed to cost-effectively optimize the tradeoff between risk and efficiency for each business requirement. Continue reading LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds

Jabra launches promotion to ease pressure on Public Sector IT

Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing need for cost-effective, high-quality technology investments. The offer, available from today and valid until 31st March, will run across selected products within the company’s headset and speakerphone portfolio, including the Jabra BIZ™ 2300, Jabra PRO™ 900, Jabra SPEAK™ 510 and the Jabra EVOLVE™ series. Continue reading Jabra launches promotion to ease pressure on Public Sector IT

Parker Software: Juicing the sales funnel goodness

BLOG: First coined in 1898, the sales funnel has been around for over a hundred years. Despite the drastic changes the world has seen since then, it is still relevant in our digital world. Here, Howard Williams, marketing director at Parker Software, looks at how businesses can use digital automation to get better leads, make more conversions and nurture happier customers. Continue reading Parker Software: Juicing the sales funnel goodness

Hostcomm Disrupts CRM market with ContactFlow CRM

PRESS RELEASE: Hostcomm aims to disrupt the customer relationship management (CRM) market with an innovative new offering – Hostcomm ContactFlow CRM. Uniquely hosted on dedicated servers with firewall protection for added security, this competitive system differs from existing CRM systems in a number of ways – security is just the start. Continue reading Hostcomm Disrupts CRM market with ContactFlow CRM

MiaRec Launches a New Complete Solution for Call Recording and Contact Center Performance Management

PRESS RELEASE: MiaRec released a new version of MiaRec, an award-winning call recording and quality management software for contact centers. MiaRec launches a new complete solution for contact center performance management, featuring advanced call recording functionality, agent evaluation and powerful, customizable performance reporting. Continue reading MiaRec Launches a New Complete Solution for Call Recording and Contact Center Performance Management

Cognito iQ revolutionises online shopping for Argos customers

PRESS RELEASE: Cognito iQ has been selected by Argos to power the delivery intelligence for its Fast Track service, the first same day UK wide delivery service from a high street retailer. The Cognito iQ platform gives Argos the agility, flexibility and traceability to fulfil the same day service, which offers nationwide same-day home delivery, seven days a week, 364 days a year for a flat rate of £3.95. Continue reading Cognito iQ revolutionises online shopping for Argos customers