Promero Taps Enghouse Interactive Contact Center: Service Provider for Cloud Contact Center Offering

Promero, a leading provider of hosted contact center software, today announced that it would leverage Enghouse Interactive’s Contact Center: Service Provider (CCSP) 7.2 software for its cloud contact center software solution, Promero Call Center Omni Channel. Powered by CCSP 7.2, Promero Call Center Omni Channel, gives organizations the means to dramatically impact customer service.

“With Promero Call Center Omni Channel powered by Enghouse Interactive CCSP, users will enjoy faster more accurate customer service, fewer steps to complete time consuming tasks, increased productivity and reduced costs,” said Gregg Troyanowski, president, Promero, Inc. “We look forward to leveraging the expansive breadth and depth of Enghouse Interactive to help our clients maximize the value of each customer interaction.”

Enghouse Interactive’s CCSP is a purpose-built, multi-tenant offering designed specifically for carriers, operators and service providers to build and deploy their cloud contact center solution. Built on a high capacity, high availability, carrier-grade hosting architecture, CCSP offers Promero both exceptional contact center functionality and operational efficiency for their cloud contact center platform. CCSP’s expansive suite includes multi-channel ACD with universal queuing and a seamless agent experience across voice, voicemail, email and chat supporting multi-channel recording, CTI and advanced integration capabilities.

Introduced earlier this year, CCSP Version 7.2 adds the TouchPoint admin module, allowing service providers and tenant administrators to easily customize their clients per tenant or within the tenant per group. New application widgets and specific integrations can be established, enabling service providers to deliver specific offerings for each customer while still maintaining the low TCO of running a multi-tenant platform.

Promero Call Center Omni Channel comes with a full suite of call center enhancements including CTI connectors with Salesforce, Oracle® Service Cloud, Microsoft Dynamics® and Zoho CRM. Promero Call Center is a cloud software solution that easily integrates with cloud workforce management software, SMS messaging, social media, speech analytics, customer experience self-service, back office integration and more.

“We are honored to work with Promero, a partner recognized for its longstanding commitment to customer experience and interaction solutions,” said Christoph Mosing, president, Enghouse Interactive. “CCSP 7.2 is unlike any other offering on today’s market, and service providers that select Promero Call Center Omni Channel solution will be equipped to deliver the best possible customer experience, differentiating themselves in today’s hyper-competitive marketplace.”