PRESS RELEASE: Creative Virtual, a world leader in self-service customer engagement solutions, has announced their partnership with Atos to deliver Digital Customer Experience Transformation (DCXT). Atos is a digital services leader focused on business technology that powers progress and helps organisations to create their firm of the future.
DCXT, a next generation platform for financial services in EMEA, is a unique out-of-the-box solution that introduces a new era in customer loyalty, retention and business opportunity. Streamed as a service via the Atos Cloud, DCXT makes the most of internal and external data sources in a customer-context sensitive manner. It is designed to enable financial organisations to provide their customers with better Personal Financial Management (PFM) via information available anytime through their preferred touchpoint. The solution brings together the strengths of four industry-leading technology partners, including Creative Virtual’s natural language virtual assistant technology V-Person™.
V-Person enables customers to ask full questions in natural language and receive context-relevant help and suggestions in order to help them define their needs and seize opportunities. Organisations can intelligently support customers with decision support for their real financial questions, and aggregate data providing powerful analysis and actionable insight in real time.
“The launch of Digital Customer Experience Transformation offers customers the opportunity to understand and manage their complete financial position in a single place,” said Michael Davison, Industry Principal Financial Services at Atos. “It’s a dynamic tool for personal financial management, enabling customers to set, track and act to achieve their personal financial goals.”
“We’re pleased to be partnering with Atos on this powerful platform that enables financial organisations to deliver better digital customer experiences across multiple touchpoints,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “DCXT is a comprehensive solution designed specifically for the highly competitive financial services industry to facilitate improved customer conversations and build much needed customer loyalty.”