Promero Launches Promero Call Center Omni-Channel Cloud Call Center Platform Integration with Skype for Business Communications

PRESS RELEASE: Promero announced its latest expansion of best in class cloud call center software, Promero Call Center v7.2. Promero Call Center, a call center software as a service offers customization with widgets for individual client interfaces, integrations made easy with Central Connect, speech analytics, Skype for Business and ‘pull from queue and assign priority calls to agent’ feature to dramatically improve customer service.

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“With Promero Call Center Omni Channel, users can now easily connect the platform to any third party software, take advance of significant cost savings by using Skype for Business communications and customize the agent interface to meet the business needs, “ said Gregg Troyanowski, president, Promero, Inc.

Skype for Business offers online meetings and calls with anyone, meet up to 250 people, even if they’re not on Skype for Business, powerful productivity with Office, schedule meetings in Outlook, start conversations from applications like Word or PowerPoint. Conversations are protected by strong authentication and encryption, and you manage employee accounts and features.

Promero Call Center Omni Channel comes with a full suite of call center enhancements including CTI connectors with Salesforce, Oracle® Service Cloud, Microsoft Dynamics® and Zoho CRM. Promero Call Center is a cloud software solution that easily integrates with cloud workforce management software, SMS messaging, social media, speech analytics, customer experience self-service, back office integration and more.