NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has named ContactWorld for Service as a 2016 CUSTOMER Product of the Year Award winner.
ContactWorld for Service, a cloud customer contact platform which integrates seamlessly with Salesforce, was selected for its ability to revolutionise the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience, regardless of the engagement channel. Customers can automatically connect with the most appropriate agent based on any routing rule a business prioritises (e.g. previous cases, VIP status, social status), and agents are equipped with the best resources to address each engagement (e.g. contact screen pops, knowledge base, etc.), all through a single Salesforce dashboard. Likewise, customer service managers can access real-time insights on agent performance to effectively track and coach their team.
“We are extremely pleased that ContactWorld for Service has been recognised as Product of the Year by CUSTOMER magazine”, said Jonathan Gale, NewVoiceMedia CEO.
“We’re proud to be providing service professionals with the tools to develop and maintain much needed customer relationships through unique and personalised experiences, and this accolade is further testament that our technology really is best-in-class”.
The 2016 CUSTOMER Product of the Year Award recognises vendors that are advancing the call centre, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honour NewVoiceMedia with a 2016 Product of the Year Award”, said Rich Tehrani, CEO, TMC. “Its ContactWorld for Service solution has proven deserving of this elite status and I look forward to continued innovation from NewVoiceMedia in 2016 and beyond”.