Multi-Site National Call Center Selects Sphere 3D’s Hybrid Cloud Solutions

PRESS RELEASE: Sphere 3D Corp., a containerization, virtualization and data management solutions provider, today announced that Surpass, LLC (“Surpass”), a national call center headquartered in Lynchburg, VA will upgrade two of its call centers with Sphere 3D’s hybrid cloud offerings.

Contact Centre CLUB

“We have worked very hard over the past year to enhance, refine and align our products. Our strategy of vertically integrating our portfolio to deliver turnkey hybrid cloud offerings now allows us to provide highly impactful solutions to our customers,” said Peter Bookman, Global Strategist at Sphere 3D. “I am pleased that we were selected by Surpass, and look forward to assisting them to scale quickly and improve their workflow through the type of innovation that elevates our solutions above those offered by our competitors.”

“At Surpass, we believe the key to our growth is providing world class service to our clients while maximizing operating efficiencies. We are excited to bring Sphere 3D’s hybrid cloud solutions into our newest 80-seat call center located in Lynchburg, VA. Additionally, we plan on leveraging their portfolio of services to modernize our current facility without replacing any of our existing hardware,” said Ken Mnemcovich, President at Surpass, LLC. “Sphere 3D’s portfolio supports the flexibility to purchase in a bundled price or a la carte depending on our real time requirements. We anticipate our callers’ average call time (ACT) will shorten and deliver optimal results for our clients. We now have the tools we need to support our virtual desktops while providing secure access to our client data both onsite and in the Microsoft Azure cloud.”

Surpass will deploy a complete hybrid cloud solution that includes Sphere 3D’s V3™ virtual desktop appliances, integrated with software from VMware and managed by Sphere 3D’s Desktop Cloud Orchestrator™ (DCO); 80 seats of Glassware 2.0™ containers for applications virtualization; SnapServer® physical storage for shared storage; and the SnapCLOUD™ virtual storage service in Microsoft Azure.

Surpass will be able to take advantage of a comprehensive cloud solution that offers simple deployment and management while maintaining the ability to scale out as needed. Although this approach provides a complete hybrid cloud experience, it’s delivered at a low total cost of ownership; with the initial call center deployment costing just over $150,000 U.S.