NewVoiceMedia announced that Interactive Design Institute Ltd (IDI), the UK’s leading provider of accredited online courses in art and design subjects, is using ContactWorld to transform its sales operations, increase conversion rates and improve business efficiencies.
IDI selected NewVoiceMedia’s ContactWorld for Sales solution for its seamless integration with Salesforce, detailed reporting and rich functionality including click-to-call which improves efficiencies in outbound calling operations. The technology offers the company a single solution for insight into its entire business, replacing a standard telephone package.
Used by the company’s sales team based in the UK, ContactWorld enables reps to make calls directly from within their Salesforce environments – delivering significant efficiency improvements while reducing dialing errors. Customer records are then automatically updated, meaning there is a complete history of interactions. Follow-up activities can then be easily created so that no lead is lost. This provides one view of the customer across all departments, while call recording gives a meaningful insight into performance. With a true cloud environment, NewVoiceMedia also offers IDI a flexible platform for growth and reduced capital investments.
Furthermore, staff can log into the same system wherever they are, as all they need is a phone and internet connection, meaning they can work from multiple locations. The platform offers a real-time window into the entire operation, so reps can be easily managed, and customisable, rich reports allow the company to expose where improvement opportunities exist.
Alistair Montgomery, Head of Web Development at Interactive Design Institute, comments, “We are pleased to be live with ContactWorld for Sales following a fast deployment and have seen instant benefits from the solution. We now have detailed insight into our entire business, have established KPIs and thanks to the platform’s call recording and reporting capabilities, can easily measure our agents’ success. The sales team have also reported significant efficiency improvements in their outbound dialling”.
Jonathan Gale, CEO of NewVoiceMedia, adds, “We’re extremely pleased that IDI has chosen ContactWorld to improve its sales performance and that it has experienced immediate benefits from the technology. Not only have we provided the company with a feature-rich cloud solution, it’s also completely flexible and scalable and will continue to support the business as it grows, while reducing its capital investments”.
Interactive Design Institute was founded in 2004 with the aim of creating opportunities for people to access accredited online courses in practical art and design subjects, without having to attend a college or university. IDI has grown to become the UK’s leading provider of accredited online courses in art and design subjects, gaining approval from some of the UK’s most respected awarding bodies, such as the City & Guilds of London Institute and ABC Awards.