PRESS RELEASE: TCN announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2016 CUSTOMER Product of the Year Award winner, recognizing the impact it has made on helping contact centers increasing efficiency and driving growth.
TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording and business analytics.
“We couldn’t be happier with the recognition we have received for our flagship product, Platform 3.0,” said Terrel Bird, CEO and co-founder of TCN. “We remain committed to providing the call center industry with top-of-the-line solutions that help streamline and improve the customer experience, all while staying ahead of evolving changes across the contact center community.”
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products, which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TCN with a 2016 Product of the Year Award,” said Rich Tehrani, CEO of TMC. “TCN’s Platform 3.0 has proven deserving of this elite status and I look forward to continued innovation from TCN in 2016 and beyond.”
TCN recently launched Business Intelligence, a fully integrated analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency.