PRESS RELEASE: AireSpring announced that TMC, a global, integrated media company, has named the AireContact Cloud Contact Center Solution as a 2016 CUSTOMER Magazine Product of the Year Award winner.
AireContact is a cloud based software solution that delivers call center interaction and management tools for small and midsize businesses and distributed enterprises. With AireContact, businesses can communicate with their customers across multiple channels of communication, including inbound and outbound voice calls, customer emails and faxes, online web interactions such as chats and web callbacks, SMS text messages, and the ability to handle inbound social media feeds (e.g. Facebook, Twitter, and LinkedIn) as they are posted. These multimedia interactions are handled using unified flows to create the same customer experience across all communication channels.
AireContact also contains a real-time dynamic scripting engine which increases agent productivity and provides contact center managers with unparalleled control. This scripting engine is robust and flexible as it guides agents to provide consistent, high-quality service during every customer interaction and ensures policies are followed correctly and accurately the first time and every time. The tool is extremely user-friendly to both managers and contact center agents and does not require any knowledge of either programming or scripting languages.
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor AireSpring with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its AireContact solution has proven deserving of this elite status and I look forward to continued innovation from AireSpring in 2016 and beyond.”