Red Box Recorders, the leading specialist in voice and data monitoring for compliance, has launched the industry’s most comprehensive recording solution for Unified Communications (UC). As convergence of communication platforms continues to accelerate, this new product will help organisations to ensure they achieve regulatory compliance when deploying UC across a workforce.
Red Box’s Quantify recording solution for Skype for Business builds upon the company’s extensive experience in delivering robust, comprehensive voice and data recording and includes the functionality to capture and retrieve voice, instant messages and video. The product is also able to capture voice and data from other leading UC platforms, including Cisco Jabber.
In addition, users also have the option to access Quantify’s easy-to-use tools for event reconstruction and workforce optimisation.
The development of this inclusive recording solution follows a significant increase in demand from both existing clients and new customers. Over the past twelve months, Red Box has witnessed a substantial growth in enquiries for an all-encompassing UC recording product across the contact centre, finance and public safety sectors, with many organisations demanding the ability to remain compliant whilst managing converging communications technologies.
John Allen, Head of Product at Red Box Recorders, said: “Employees are changing the way that they communicate. With more people working away from the office, our Skype for Business recording solution reliably captures communications between workers collaborating across multiple devices, anywhere in the world.
“As leaders in compliance recording, our solutions are helping organisations to embrace UC, including some businesses that might otherwise be wary of deploying such technology due to perceived regulatory or quality risks. Our recording solutions are trusted by market leaders with requirements in both fixed line and mobile monitoring, including six of the world’s top ten banks, and we are already enjoying rapid take up of our solution for Skype and other UC technology.
“Backed by relationships with key technology partners, Red Box is the data monitoring vendor of choice for customers looking to capture Unified Communications, as well as traditional telephony and trading technologies.”