Daily Archives: February 3, 2016

Technology, Who's Buying What?

BGL Group chooses Sabio for next generation Verint Workforce Management project

PRESS RELEASE: BGL Group has selected Sabio to deploy a next generation Verint Workforce Management (WFM) solution to help increase contact centre forecasting and scheduling flexibility. BGL Group handles some 600,000 calls each month, and the deployment will support fully integrated front and back-office planning for greater flexibility and unlock significant productivity savings. Continue reading BGL Group chooses Sabio for next generation Verint Workforce Management project →

Technology, Who's Buying What?

Case Study: Aspect Software and Concierge Contact Center

CASE STUDY: Concierge Contact Center, powered by TGM Consulting, provides live customer interaction management services to dentist offices with a wide array of highly customisable communication solutions designed to act as an extension of its clients’ brand, 24 hours a day, seven days a week. Continue reading Case Study: Aspect Software and Concierge Contact Center →

Technology, Who's Buying What?

Oi Deploys GENBAND’s Market-Leading Session Border Controller to Support IP-Based Call Centers Nationwide

PRESS RELEASE: GENBAND™, a leading provider of real-time communications solutions announced that Oi, Brazil’s major provider of telecommunications services, has deployed GENBAND’s Session Border Controllers (SBCs) solutions nationwide to lower costs and improve efficiencies as it transitions call centers throughout the country to Internet Protocol (IP)-based technology. Continue reading Oi Deploys GENBAND’s Market-Leading Session Border Controller to Support IP-Based Call Centers Nationwide →

Case Study

Case Study: 8×8 and Swale Heating

8×8 announced that it is working with Swale Heating, a leading UK-based heating supplier. Swale Heating has boosted customer satisfaction and improved productivity by replacing its in-house PBX system with 8×8’s innovative Enterprise Communications as-a-Service solutions (ECaaS), including Virtual Office (VO), Virtual Contact Centre (VCC) and EasyContactNow (ECN). Continue reading Case Study: 8×8 and Swale Heating →

Case Study

Case Study: Enghouse Interactive and E-Plus Group part of Telefonica

E-Plus Group, a German mobile telecoms operator and subsidiary of Telefónica Germany, wanted to streamline to a solution which simultaneously brings together all campaigns and call centres into one manageable platform. The answer was “Outbound Communicator and Real-Time Speech Analytics” a cloud-based outbound solution hosted by Enghouse Interactive, which is helping E-Plus to lead the way in its chosen markets. Continue reading Case Study: Enghouse Interactive and E-Plus Group part of Telefonica →

Technology, Partnerships

Capgemini drives artificial intelligence into its Business Services solutions through global collaboration and 3-year contract with Celaton

PRESS RELEASE: Capgemini has announced a new global collaboration with Celaton, a specialist Artificial Intelligence (AI) company, to license and use its inSTREAM, cognitive learning technology. The 3 year contract, signed between Capgemini and Celaton, will extend Capgemini’s already strong automation capabilities, help to drive further efficiencies and add Artificial Intelligence to Capgemini’s Business Services solution portfolio. Continue reading Capgemini drives artificial intelligence into its Business Services solutions through global collaboration and 3-year contract with Celaton →

Product Launch

RingCentral Ushers in New Era of Enterprise Cloud Communications With Launch of Global Office

PRESS RELEASE: RingCentral announced RingCentral Global Office™, a single global Unified Communications as a Service (UCaaS) solution designed for multinational enterprises. Connecting workforces across multiple countries, RingCentral Global Office reduces complexity and high costs of maintaining multiple, legacy on-premise PBX systems with a single cloud solution. Continue reading RingCentral Ushers in New Era of Enterprise Cloud Communications With Launch of Global Office →

Technology

Promero approved as Oracle Infrastructure and Platform Service Reseller

PRESS RELEASE: Promero announced that Oracle approved its appointment as an approved reseller of Oracle IaaS and PaaS platform. Oracle Cloud Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) delivers Oracle Engineered Systems hardware and support along with a platform unique to the needs of developers, IT professionals and business users. Continue reading Promero approved as Oracle Infrastructure and Platform Service Reseller →

Outsourcing

Gartner Names EGS an Industry Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO

PRESS RELEASE: Expert Global Solutions (EGS), a leader in global customer and financial care outsourced services and solutions, announced that it has been positioned as an industry leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO. Continue reading Gartner Names EGS an Industry Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO →

Outsourcing

HireIQ Selected by Atento to Streamline Agent Hiring

PRESS RELEASE: HireIQ Solutions announced that Atento has selected the company’s suite of predictive talent analytics and virtual assessment products to support its contact center agent hiring initiatives worldwide. Atento is a leading global Business Process Outsourcer (BPO), operating in 14 countries in North America, Latin America, South America and Europe. Continue reading HireIQ Selected by Atento to Streamline Agent Hiring →