Gartner Names EGS an Industry Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO

PRESS RELEASE: Expert Global Solutions (EGS), a leader in global customer and financial care outsourced services and solutions, announced that it has been positioned as an industry leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO.

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EGS was recognized as an industry leader based on an evaluation of its processes in the areas of customer selection, customer acquisition, customer retention and customer extension. These capabilities were evaluated across all customer touchpoints: telephony (including voice and IVR self-service), email response management, web chat and knowledge management for web-based self-service.

Commenting on the industry recognition, Bob Segert, EGS President and CEO, stated, “We are honored to be positioned as a leader in Gartner’s Customer Management Magic Quadrant. We believe this is a direct reflection of the quality of our people and the passion and determination they exhibit each and every day toward delivering value for our clients and their customers at every stage of the customer experience.“

About Gartner Magic Quadrant

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