HireIQ Selected by Atento to Streamline Agent Hiring

PRESS RELEASE: HireIQ Solutions announced that Atento has selected the company’s suite of predictive talent analytics and virtual assessment products to support its contact center agent hiring initiatives worldwide. Atento is a leading global Business Process Outsourcer (BPO), operating in 14 countries in North America, Latin America, South America and Europe.

Contact Centre CLUB

It serves over 400 clients in 7 languages and employs over 160,000. An acknowledged leader in the BPO market, Atento has earned a place in the “Leaders” segment of the Gartner Magic Quadrant for Customer Relationship Management, BPO Contact Center 2014.

According to the company, Atento will use HireIQ’s entire suite of predictive analytics, language assessment, and multi-media digital interviewing products in order to streamline its contact center agent hiring process and identify applicants who are best suited for Atento’s open positions. The multi-year, global agreement entitles Atento to use HireIQ for its hiring initiatives for its Nearshore operations – including the United States, Puerto Rico, Guatemala, and El Salvador – and in Peru, Argentina, Brazil, Chile, Colombia, Mexico, Morocco, and Spain.

Atento selected HireIQ after an intensive search and evaluation period during which the company proved the efficacy of its predictive analytics platform. During the trial period, HireIQ demonstrated that its predictive analytics software reduced critical early-stage attrition by more than 15% and Atento implemented process changes supported by HireIQ that reduced recruiting costs by more than 40%. For a company the size of Atento, that could mean millions of dollars per year in hiring cost savings alone. Couple that with improved employee performance and the economic benefit to Atento could be several times that.

“BPOs differentiate themselves based largely on the quality and tenure of their employees,” remarked Dan Drechsel, HireIQ’s chief executive officer. “Atento saw the need for a technology solution that would help them recruit agents more effectively and easily identify those who would be top performers. We demonstrated that our solutions can help them achieve both objectives, with a measurable economic savings to them.”

HireIQ streamlines the early-stage candidate screening process for jobs where communication, language, and critical thinking skills are vital for success, such as those in today’s high-technology, omnichannel contact center. Clients using HireIQ as a part of their hiring process cite significant increase in the size and quality of the candidate hiring pool; compelling reduction in early stage attrition; improvement in performance against key performance metrics; and lowered recruiting costs.