PRESS RELEASE: RingCentral announced RingCentral Global Office™, a single global Unified Communications as a Service (UCaaS) solution designed for multinational enterprises. Connecting workforces across multiple countries, RingCentral Global Office reduces complexity and high costs of maintaining multiple, legacy on-premise PBX systems with a single cloud solution.
RingCentral Global Office is built upon RingCentral’s new Global Connect Network™, a redundant service delivery architecture built from the ground up that is scalable, secure, and ensures high-quality service to support unified communications across geographies. RingCentral Global Office provides a powerful solution for multinational companies to support distributed offices and employees globally.
“When we introduced RingCentral Office™, we dramatically changed the legacy PBX market with a single cloud solution supporting multiple locations in the U.S.,” said Vlad Shmunis, chief executive officer of RingCentral. “We also delivered simple and disruptive all-inclusive per-user pricing compared to the expensive and complex a la carte pricing model still prevalent among legacy on-premise vendors. Now, we are taking our unique solution and pricing model global for our customers.”
While vendors have tried to solve global communications problems by just providing international numbers in various countries, that does not provide global employees the experience of communicating with their customers as a local entity within their geographies. RingCentral Global Office is an entirely new, groundbreaking solution that utilizes the full power of the Global Connect Network to enable a truly local experience with a global cloud solution.
RingCentral customer, Herbert Ochtman, executive vice president of Business Development at Pyramid Analytics, a developer of a business intelligence and analytics platform, said: “Our phone systems have historically been one of our top IT expenses, and we’ve been anxious to lower this cost while improving quality. With a distributed workforce across Western Europe, Israel and the U.S., we needed a communications platform that is easy-to-use, deploy, and administer, while not breaking the bank. RingCentral Global Office allows us to connect our global workforce in a seamless and cost-effective way, and it’s surprising how easy it is to deploy in other countries and manage from one centralized administrator dashboard.”
With the realities of a mobile workforce, enterprises need a flexible, mobile-centric unified communications solution that both fosters a collaborative working environment and scales globally. RingCentral Global Office provides a unique, cost-effective model that RingCentral pioneered in the U.S. and is now extending globally. Adding a global user to the RingCentral Office account is based on per-user pricing, depending on location.
With RingCentral Global Office, a multinational enterprise can appear local for its regional customers and also act as one integrated business with capabilities including:
· Local phone numbers
· Local caller ID
· Worldwide extension-to-extension dialing
· Included minute bundles for international calling
· Carrier-grade quality of service
· Number porting, as available and required by law
· Emergency services, as required by law
“Multinational organizations with a growing global and mobile workforce have increasingly sought alternative communications solutions to the multiple legacy phone systems currently deployed on their premises,” said Elka Popova, principal analyst, Unified Communications & Collaboration, Frost & Sullivan. “Distributed enterprises have a tremendous demand for a unified cloud-based communications solution that efficiently connects their global workforce.”
RingCentral Global Office will be available starting February 18, 2016.