PRESS RELEASE: Virtual Call Center, an innovative telecommunications company and a market leader in cloud-based contact center technology, announced that it has received international certification for VCC Pay , its latest technology development based on customers’ needs.
VCC Pay, the first of its kind in the CEE region, provides a long-awaited and revolutionary solution for companies working in the telesales and debt collection sectors, by offering a real time, customer-service assisted, telephone-based bank card payment service.
The push-button payment system allows the immediate payment of any purchase or service fee sold by a call centre agent during the same call while meeting the strictest data protection regulations. Customers receive live assistance from the operator throughout the purchase and payment procedure, being confident that bank card data is never revealed, transferred to or stored by the agents.
The cloud based service had to meet the Payment Card Industry Data Security Standard (PCI DSS) that is required by the five biggest electronic card payment companies in the world (including Master Card, Visa and AMEX).
Szabolcs Toth, CEO of VCC said: “VCC Pay will assist companies where the time between an initial phone contact and any subsequent payment matters. Since VCC Pay makes it easy to respond to client requests and concerns in real time, the success rate of both sales and debt collection will increase significantly. After the first few days on the market, there is significantly increased interest among insurance companies, telecom service providers, home-shopping firms and airlines.
Dr. Sandor Erdei, Chairman of the Board of DBH Investment, a venture investor in Virtual Call Center added: “This certificate is a very important milestone that will allow VCC to provide a more comprehensive solution to its customers worldwide. This innovation can be the basis of international expansion and further shareholder’s value creation.”