Convergys Renews NF Certification

PRESS RELEASE: Convergys, a global leader in customer management, is proud to announce that it has successfully renewed its ‘NF Service – Customer Relationship Center’ certification for the third consecutive year.

Contact Centre CLUB

Based on the European standard EN 15838, this call center industry certification was issued following an audit carried out by the French national standards organization AFNOR, and recognizes the quality of the services delivered by the Convergys centers in France and Tunisia.

“This not only demonstrates the high quality services provided by our contact centers, but also our commitment to deliver the very best care for our clients and their customers, each and every day”, said Remy Beal, VP Operations Southern Europe. “As well as providing a measure of confidence for our clients, the very act of assessing our operations versus recognized industry standards helps to maintain and drive a culture of continuous improvement, together with the sharing of good practices”.