1 in 3 over 65s prefer communicating with businesses digitally

PRESS RELEASE: New research delving into how consumers prefer to communicate with businesses has revealed that 1 in 3 (32.5%) people aged 65+ prefer to deal with businesses through digital channels (email, web self-serve, web chat, social media or mobile app). The survey of 1,000 UK adults by Echo Managed Services demonstrates the increasing prevalence of digital channels, with 41% of all adults preferring to engage with service providers in this way. Continue reading 1 in 3 over 65s prefer communicating with businesses digitally