PRESS RELEASE: Natterbox announces that Engage Partners, an award-winning recruitment organisation with a global reputation for delivering innovative solutions has chosen Natterbox cloud telephony and Salesforce integration to deliver a class-leading customer experience and drive £200,000 of annual efficiency savings.
Founded in 2008, Engage Partners rapidly expanded and now has over 140 staff in 7 offices across offices in the UK, Ireland, North America and Australia. Their growth is reflected in their appearance in the Sunday Times Fast track 100 companies for the past 2 years.
Recruitment is a sales-driven people business and success depends on excellence in the creation and management of relationships, both with recruiting organisations and candidates. Over 90% of Engage Partners client contact is on the phone so a high quality, reliable phone system that drives staff productivity is vital. David Sinclair, Head of IT and Infrastructure, Engage Partners; “Our telephony is a key business tool and we needed more sophisticated call management, call reporting and integration with our Salesforce-based CRM to ensure that staff were productive and that we could deliver the best possible customer experience.”
Engage Partners conducted a comprehensive supplier evaluation program and chose Natterbox to provide cloud business telephony and integration with Salesforce CRM. Sinclair; “It became clear early on that Natterbox had both the solutions and the customer-centric organisation that delivered what we needed. They have the most advanced Cloud PBX and Salesforce integration covering call management, CTI, reporting and call recording.”
The telephony and Salesforce integration across 5 offices took just 6 weeks from contract signing to go-live. Sinclair; “The implementation went very smoothly through all phases.” He added; ”You always hope the vendor organisation matches the product and in that respect Natterbox also exceeded our expectations with the quality and honesty of their project management, support and being open to discuss future developments.
The positive impact that Natterbox has made on Engage Partners business was immediate and significant. Sinclair; “The consultants are our revenue-creating engine and Natterbox has made them significantly more productive and able to deliver a high quality customer experience.” The streamlined CTI, call management and data capture processes are driving measurable results. Sinclair; “Natterbox has delivered at least an hour a day in productivity gains for each user. This equates to an estimated £4000 savings per user and a £200,000 annual saving across the business. All this for a solution that cost no more than our previous telephony system which delivered a fraction of the benefits.”
Neil Hammerton, CEO Natterbox; “Engage Partners are at the forefront of a people business where success demands effective and efficient phone communications with customers. We are delighted that we have helped them deliver the customer experience and real productivity gains that will drive their continued business growth.”