HeyWire Announces Business Messenger on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace, for 2-way text conversations

PRESS RELEASE: HeyWire® announced it has launched HeyWire Business Messenger on the Salesforce AppExchange, empowering salespeople to connect with prospects, customers and partners in a whole new way. HeyWire Business Messenger helps sales and service people improve close rates and increase customer satisfaction using the increasingly preferred communication channel – text messaging.

Contact Centre CLUB

With more than 40 percent of today’s business professionals already regularly using SMS with customers and partners, HeyWire helps salespeople add conversational texting to their toolkits, take control of dialogues with customers, and easily retain them in Salesforce activity records, as well as in HeyWire’s secure cloud messaging platform, with one tap.

The Business Messenger app allows salespeople and businesses to fully embrace texting for customer communication, improving the customer experience and employee productivity, while assuring compliance with business requirements. Customers can now text you using the phone numbers they already know.

Built on Salesforce App Cloud, the social, mobile and cloud customer platform built to transform sales, service and marketing, HeyWire Business Messenger is currently available on the AppExchange at http://www.appexchange.com.

“Built for Business” Messaging Features for Salesforce Mobile Salespeople

HeyWire Business Messenger, available for iOS and Android, allows sales and service people to text from their phones or tablets using their business phone numbers. Integrated with Salesforce, sales and service professionals can easily and safely text with customers, enabling better interactions ‘in the moment’ – from wherever they are. Key benefits and features include:

  • Use your existing business phone number
  • Easily text to Salesforce leads & contacts
  • Auto-identify existing leads & contacts when receiving texts
  • Retain text conversations in Salesforce with one tap
  • Quickly link to Salesforce1 mobile app to access & upgrade records
  • Set a personal signature and auto-reply
  • Lock your app with TouchID or Passcode to keep messages safe
  • Text from your desktop, tablet, phone, or Apple Watch
  • Easy account authentication using secure Salesforce.com logins
  • Archiving of all messages in HeyWire’s secure cloud messaging platform

Download HeyWire Business Messenger for Salesforce on the AppExchange at: http://heywi.re/biztextapp. HeyWire also offers a new type of contact center messaging app on the Salesforce AppExchange – HeyWire LiveText Agent – that enables text conversations between customers and contact center agents using existing business 1-800 numbers.

“According to research from Nielsen and HeyWire, respectively, text messaging is the No.1 activity on mobile phones, and close to 50 percent of sales professionals are already texting with customers using their own devices and personal messaging plans,” said Meredith Flynn-Ripley, CEO at HeyWire. “The Business Messenger app for Salesforce meets the needs of today’s salespeople who want to separate their business and personal communications and need easy one-tap synching of these conversations to Salesforce – making selling easier and faster.”

“Companies are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world,” said Ryan Ellis, VP, Product Management, AppExchange, Salesforce. “By leveraging the power of Salesforce App Cloud, HeyWire provides customers with the proven social, mobile and connected cloud technologies to accelerate business success.”