RSA and Accenture Extend BPO Agreement for Insurance Services

PRESS RELEASE: RSA, the leading international insurer, has extended its relationship with Accenture, selecting the company as its preferred supplier for insurance business process outsourcing (BPO) services for an additional six years to 2021. Under the new contract, Accenture will provide RSA UK with back-office administration and customer support services across its sales, service, claims and finance operations, supporting both direct customer and intermediated businesses.

Contact Centre CLUB

Accenture will also identify additional opportunities for standardization, automation and cross-training to help RSA deliver a superior customer-focused operation.

UK Chief Operating Officer Darren Mackenzie said, “We are delighted to extend our contract with Accenture. They offer both flexibility and a unique understanding of our business and the conditions we face in the market. The contract extension reflects Accenture’s role as a valued business partner to RSA and its proven track record in delivering significant cost reductions and enhancing our operations as we aspire to achieve best-in-class performance.”

Andrew Poppleton, managing director of Accenture’s Financial Services practice in the UK and Ireland, said, “We are proud of our long history working with RSA to deliver cost-savings and operational efficiency. We look forward to helping RSA create and support a more agile and dynamic workforce as they continue on their journey of significant transformation through an as-a-service delivery model.”

This new agreement complements an existing contract the two companies have for management consulting, application development and management services. Under that contract, Accenture provides development, implementation and ongoing maintenance services for RSA UK’s IT applications in the UK and Ireland, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations.