Red Box Recorders has released Quantify Insight, a new application which provides 24/7 assurance that critical communications are being recorded, to ensure call-handling operations continue without interruption. Quantify Insight proactively monitors the Red Box recording system, as well as associated telephony and IT infrastructure, displaying system health and performance on a live dashboard and providing warnings and alerts. By delivering clear and immediate intelligence to IT teams, Insight allows them to locate and resolve issues before they can impact business activity. Continue reading Red Box Announces Quantify Insight; Essential Recording System Health Monitoring
Daily Archives: February 17, 2016
Innovations in Performance Management Headline Latest Release of Verint Workforce Optimization
PRESS RELEASE: Verint® announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. Continue reading Innovations in Performance Management Headline Latest Release of Verint Workforce Optimization
HCL Infosystems Partners with Symantec to Provide Enterprise Security Solutions
PRESS RELEASE: HCL Infosystems, one of India’s premier IT Services, Distribution and Digital Solutions Company, has announced a strategic alliance with Symantec, a recognized leader in information protection. Under this alliance, HCL Infosystems will leverage its pan-India network of partners to distribute information security solutions from Symantec. Continue reading HCL Infosystems Partners with Symantec to Provide Enterprise Security Solutions
NewVoiceMedia joins the Pledge 1% movement, making commitment to integrated philanthropy
NewVoiceMedia announced that it is among the first U.K. companies to join Pledge 1%, a corporate philanthropy movement, which launched in the U.K. this week. Founded by Atlassian, the Entrepreneurs Foundation of Colorado, Rally and Salesforce.org, Pledge 1% empowers companies to donate 1% of product, 1% of equity, 1% of profit or 1% of employee time to improve communities around the world. Continue reading NewVoiceMedia joins the Pledge 1% movement, making commitment to integrated philanthropy
Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns
PRESS RELEASE: Genesys released the results of the commissioned Total Economic ImpactTM study conducted by Forrester Consulting that examined the return on investment of deploying the Genesys Customer Experience Platform by large companies. Continue reading Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns
Webhelp UK gives colleague £9,000 new car voucher as thank you for hard work
PRESS RELEASE: Webhelp UK, one of the country’s leading business process outsourcers (BPO), has given one lucky colleague a £9,000 voucher to spend on a new car. Lorna Lewis, from Falkirk, who works at the business’s Larbert site, claimed the top prize and can now purchase a new set of wheels courtesy of Arnold Clark. Continue reading Webhelp UK gives colleague £9,000 new car voucher as thank you for hard work