Red Box Announces Quantify Insight; Essential Recording System Health Monitoring

Red Box Recorders has released Quantify Insight, a new application which provides 24/7 assurance that critical communications are being recorded, to ensure call-handling operations continue without interruption. Quantify Insight proactively monitors the Red Box recording system, as well as associated telephony and IT infrastructure, displaying system health and performance on a live dashboard and providing warnings and alerts. By delivering clear and immediate intelligence to IT teams, Insight allows them to locate and resolve issues before they can impact business activity.

Contact Centre CLUB

This powerful monitoring tool will be included as standard with Red Box’s core channel recording package, which also includes other useful applications for capturing and retrieving recordings, as well as live call monitoring.

Recording systems can be vulnerable to many factors including interruption by routine IT updates and storage capacity limits, potentially leading to data gaps, non-compliance with policy and reputational damage. To combat these risks, Quantify Insight constantly verifies that relevant calls and data are being recorded, important system processes are operational and that data is being stored in line with policy.

Quantify Insight also delivers trend analysis, recommendations and detailed reports to help an organisation analyse performance, predict issues and take appropriate pre-emptive actions. By bringing together a range of information and accurately displaying system status at a glance, Insight enables system administrators to swiftly locate and respond to issues, saving time and money.

John Cunningham, CTO at Red Box Recorders, said: “Maintaining your voice and data recording system is vital to ensure operational continuity and policy compliance which may mandate recording for reasons such as event reconstruction. “Quantify Insight identifies usage trends and potential problems, clearly presenting data that saves hard pressed IT teams time and cost. It is essential for organisations that need to be responsive and ensure policy compliance.”