PRESS RELEASE: Webhelp UK, one of the country’s leading business process outsourcers (BPO), has donated £2,330 to Strathcarron Hospice in Stirlingshire, thanks to a sterling fundraising effort by colleagues based in Larbert, Falkirk. Continue reading Webhelp UK raises £2,330 for Strathcarron Hospice
Daily Archives: February 18, 2016
Water Corporation Goes Live with Interactive Intelligence Customer Engagement Software Suite
PRESS RELEASE: Water Corporation in Western Australia has gone live with the omnichannel customer engagement software suite, Customer Interaction Center™ (CIC) from Interactive Intelligence Group Inc. Continue reading Water Corporation Goes Live with Interactive Intelligence Customer Engagement Software Suite
Konecta Optimizes Debt Collection Campaigns with Altitude Solutions
PRESS RELEASE: Altitude Software announces that Konecta Brazil, a leader in contact center outsourcing solutions, reports an excellent performance in debt collection campaigns using Altitude uCI solutions. Continue reading Konecta Optimizes Debt Collection Campaigns with Altitude Solutions
NICE Workforce Management Reduces Costs and Increases Productivity for Oi Telecom Group
PRESS RELEASE: NICE Systems announced that Oi Telecom Group has achieved a significant cost reduction, higher productivity and increased agent occupancy with NICE Workforce Management (WFM) and consulting services. Continue reading NICE Workforce Management Reduces Costs and Increases Productivity for Oi Telecom Group
T-Mobile Improves Its Mobile and Web Customer Experience With ForeSee’s Advanced Voice of Customer Solution
PRESS RELEASE: ForeSee announced that T-Mobile USA relies on the ForeSee CX Suite to measure, share and take action on customer insights across its entire customer journey. With ForeSee, T-Mobile USA has a multichannel view of its customer experience across web, mobile, and telesales. Keeping pace with an evolving customer landscape, T-Mobile USA has quadrupled its subscriber base over the past 10 years. Continue reading T-Mobile Improves Its Mobile and Web Customer Experience With ForeSee’s Advanced Voice of Customer Solution
Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions
PRESS RELEASE: Vocalcom, a global provider of cloud-based call centre software, has announced its intention to partner with Aeriandi, a cloud-based Level 1 PCI DSS service provider. This will be to integrate their Agent Pay and IVR Assist solutions and to provide a solution that eliminates telephone based card data, from both Vocalcom’s and their customer’s infrastructure. Continue reading Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions
Bluefin and Intelligent Contacts Partner for P2PE
PRESS RELEASE: Bluefin Payment Systems, the leading provider of PCI-validated Point-to-Point Encryption (P2PE) solutions for retail, healthcare and education, and contact center solutions innovator Intelligent Contacts have announced the availability of Bluefin’s Decryptx™ PCI-validated Point-to-Point Encryption (P2PE) Solution for Intelligent Contacts clients. Continue reading Bluefin and Intelligent Contacts Partner for P2PE
Cyara Adds Human Resources Director and Acquires New Office Space in Response to Rapid Global Growth
PRESS RELEASE: Cyara announced that Lisa Dedrick has been added as the company’s first Director of Human Resources. Lisa has over a dozen years of experience helping companies in the Silicon Valley find and employ top talent and was most recently Director of Human Resources at Shipwire Inc., an Ingram Micro Company. Lisa earned a Masters HR Certification in Human Resources Management and Services (MSHR) from Cornell University. Continue reading Cyara Adds Human Resources Director and Acquires New Office Space in Response to Rapid Global Growth
Sanjeev Verma elevated as CEO, AGC Networks
PRESS RELEASE: AGC Networks Limited, an Essar enterprise and a Global Solution Integrator today announced the elevation of Sanjeev Verma to the post of CEO, AGC Networks. His appointment is with immediate effect. Continue reading Sanjeev Verma elevated as CEO, AGC Networks