Bluefin and Intelligent Contacts Partner for P2PE

PRESS RELEASE: Bluefin Payment Systems, the leading provider of PCI-validated Point-to-Point Encryption (P2PE) solutions for retail, healthcare and education, and contact center solutions innovator Intelligent Contacts have announced the availability of Bluefin’s Decryptx™ PCI-validated Point-to-Point Encryption (P2PE) Solution for Intelligent Contacts clients.

Contact Centre CLUB

PCI-validated P2PE secures card transactions by encrypting all data within a PCI-approved point of entry swipe or keypad device, preventing clear-text cardholder data from being available in the device or the merchant’s system where it could be exposed to malware. Decryptx, Bluefin’s Decryption as a Service (DaaS) product provides all of the security of Bluefin’s PCI-validated P2PE solution suite through the Intelligent Contacts platform.

Intelligent Contacts provides a unified communication solution which help companies connect with and engage consumers according to their preferences. Focused on healthcare and contact centers, the solution includes voice, text, and email communication, messaging, computer telephony integration (CTI), call recording, automated payment negotiation, Intelligent IVR payment system, text to pay, and real time data services.

The company has already enabled their first merchant for PCI P2PE, GetixHealth.

“When people think of ‘data breach’ a contact center environment is not what initially comes to mind,” said Jeff Mains, CEO of Intelligent Contacts. “But contact centers are accepting payments over the phone just like a retailer would accept a payment in a store. Those payments need to be secured by proven encryption technology. We wanted to implement a PCI-validated P2PE solution to remove clear-text cardholder data from our clients’ systems, which is why we reached out to Bluefin.”

Benefits of a PCI-validated P2PE solution for merchants include reduced PCI compliance and scope, saving time and money on annual audits, and the assurance that the technology has been vetted and approved by the PCI Security Standards Council (SSC). And through the partnership, Bluefin handles all device management, chain of custody and customer support for Intelligent Contacts clients.

“We are very pleased to bring our PCI P2PE solution to companies on the Intelligent Contacts platform,” said Greg Cornwell, Senior Vice President, Security Solutions at Bluefin. “P2PE is an integral component of protecting payment data so that it is never accessible to fraudsters. We are looking forward to bringing this solution to all Intelligent Contacts existing merchants and new business.”