PRESS RELEASE: Verint® Systems announced its acquisition of Contact Solutions, a leading provider of real-time, contextual customer care solutions. With this acquisition, Verint is furthering its mission of being the world’s leading Actionable Intelligence® platform that enables organizations to provide crucial insights that empower decision makers to anticipate, respond and take action. Continue reading Verint Extends Actionable Intelligence Vision, Adding Real-Time, Contextual Self-Service Software
Daily Archives: February 23, 2016
Macfarlane delivers multi-channel Conversation Management for Microsoft Dynamics users
PRESS RELEASE: Macfarlane announces Contact+ Dynamics, an extensive new set of contact centre capabilities enabled by the integration of the Macfarlane Contact+ contact centre platform and the Microsoft Dynamics Customer Relationship Management (MS Dynamics CRM) platform. Continue reading Macfarlane delivers multi-channel Conversation Management for Microsoft Dynamics users
Sparkcentral Launches the New Standard in Reporting for Social Customer Service
PRESS RELEASE: Sparkcentral launched their newest version of the Sparkcentral Customer Engagement Platform. As customer care on social channels grows and matures, the need for advanced customer and agent insights prompted the leading social customer engagement solution to build powerful reporting and analytics functionality. Continue reading Sparkcentral Launches the New Standard in Reporting for Social Customer Service
Qlik and Tech Mahindra Announce Global Alliance to Transform Delivery of Platform and Cloud-Based Analytics Solutions
PRESS RELEASE: Qlik®, a leader in visual analytics, and Tech Mahindra, a specialist in digital transformation, consulting, and business re-engineering solutions announced that the companies have expanded their global alliance. Qlik and Tech Mahindra will work together to bring further value to joint customers through Tech Mahindra’s platform offerings and Qlik’s unique platform approach to visual analytics. Continue reading Qlik and Tech Mahindra Announce Global Alliance to Transform Delivery of Platform and Cloud-Based Analytics Solutions
CommuniGate Systems and IVR Technologies Group partner to deliver secure and complaint Contact Center technologies
PRESS RELEASE: CommuniGate Systems, the leader in secure web and mobile Unified Communications technology for Contact Centers has partnered with IVR Technology Group, the leader in secure voice and text services in compliance regulated environments. Together the partnership aims to deliver highly secure Contact Center technologies to markets requiring datacenter and application compliance. Continue reading CommuniGate Systems and IVR Technologies Group partner to deliver secure and complaint Contact Center technologies
SoftBank Deploys Large-Scale WebRTC-Based Conferencing Application Enabled by Dialogic
PRESS RELEASE: Dialogic announced that SoftBank Corp. has selected Dialogic® PowerMedia™ XMS software media server as a core network element of their new multimedia web conferencing solution, supporting SoftBank’s enterprise collaboration needs for video conferencing and chat room capabilities. The WebRTC-based web conferencing application will replace aging legacy video equipment and services for employees across their various divisions and brands. Continue reading SoftBank Deploys Large-Scale WebRTC-Based Conferencing Application Enabled by Dialogic
Attensity Europe Relaunches as Sematell
PRESS RELEASE: Attensity Europe, the leading provider of interaction solutions, is now trading as Sematell. The move sees the specialist provider of contact centre software reaffirm its independence and repositioning following the firm’s carve-out from its American parent company in January 2016. Continue reading Attensity Europe Relaunches as Sematell
Altitude and Alcatel-Lucent Enterprise Partner to Showcase Latest Customer Service Solutions at CCW 2016 Berlin
PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, together with Alcatel-Lucent Enterprise, will present the very latest developments in contact center solutions at Call Center World 2016 in Berlin, from 23 to 25 February (Estrel Congress & Messe Center Berlin, Hall 2, Booth E19). Continue reading Altitude and Alcatel-Lucent Enterprise Partner to Showcase Latest Customer Service Solutions at CCW 2016 Berlin
Aeriandi Appoints New Chairman And Chief Operating Officer as Part of Strategic Board Restructuring
PRESS RELEASE: Aeriandi, a leading provider of PCI DSS Level 1 secure voice services announced two new appointments to its senior leadership team. The appointments of Max Kantelia as Chairman and Richard Dodd as Director and Chief Operating Officer extend the existing roles of both men within Aeriandi and enable the company to aggressively chase ambitious growth targets in 2016. Continue reading Aeriandi Appoints New Chairman And Chief Operating Officer as Part of Strategic Board Restructuring
Tadiran Telecom Receives TMC 2015 Cloud Computing Product of the Year Award
PRESS RELEASE: Tadiran announced that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Aeonix as a 2015 Cloud Computing Product of the Year Award winner. Continue reading Tadiran Telecom Receives TMC 2015 Cloud Computing Product of the Year Award