PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, together with Alcatel-Lucent Enterprise, will present the very latest developments in contact center solutions at Call Center World 2016 in Berlin, from 23 to 25 February (Estrel Congress & Messe Center Berlin, Hall 2, Booth E19).
The CCW is the largest international conference and trade show for call center management in Europe. This year the event will focus on customer retention in the digital age, on the customer journey, and on how to create a new customer experience.
“Altitude enables companies that understand the importance of the contact center experience as a strategic part of the overall customer journey” states Eric Vidal, Executive Vice President for Northern Europe at Altitude Software. “Our solutions help companies improve the contact center in four key dimensions: designing the experience, empowering agents, getting the metrics that matter, and understanding customers”.
Visitors to the Alcatel-Lucent Enterprise stand will be able to see the Altitude uCI suite, a complete, modular contact center software solution that provides all the functionality required to provide customers with the best experience. The modularity of the contact center software solution allows contact centers to grow according to business needs, avoiding significant upfront investments.
Strength to deliver tailored solutions and real business outcomes
“As well as the latest technology, this year we really wanted to focus on the strength of the Alcatel Lucent Enterprise partner network in delivering tailored solutions and real business outcomes.” stated Alexandra Biebel, Director Marketing & Communications, Alcatel-Lucent Enterprise DACH. “We are joined at this year’s event by some of our key partners in the field to demonstrate how we work together to deliver the right end-to-end solution – from design, to deployment, to service management. At this year’s event, alongside our partners, we bring together four leading experts to demonstrate the best solutions for better customer service – for any business.”
Altitude Software is a strategic provider of key software solutions for Alcatel-Lucent’s next generation customer service solutions for the enterprise market. The Altitude uCI solution is a robust, modular software suite that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. Through 12 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.