CommuniGate Systems and IVR Technologies Group partner to deliver secure and complaint Contact Center technologies

PRESS RELEASE: CommuniGate Systems, the leader in secure web and mobile Unified Communications technology for Contact Centers has partnered with IVR Technology Group, the leader in secure voice and text services in compliance regulated environments. Together the partnership aims to deliver highly secure Contact Center technologies to markets requiring datacenter and application compliance.

Contact Centre CLUB

The partnership has the key functional benefits centered around delivery of Compliance based Contact Center technology leveraging the expertise of IVR Tech and their HIPPA + PCI level 1 Cloud delivery system. This security footing coupled with the CommuniGate Pro multi-tenant SaaS delivery platform provides unique value in the markets that are regulated to adhere to such stringent demands from vendors.

The chief area of concern and the primary segment of IT investment for the foreseeable future is security. As more applications and content move to the Cloud, mitigation of threats to data that is under retention by vendors is paramount to security and the underlying regulations.

IVR Technology is well known in the industry for its payment by phone systems and delivery of highly flexible IVR based systems for Contact Centers under the most demanding conditions. IVR Tech has HIPPA compliant data centers and will leverage its expertise in security and workflows to deliver the best of breed solutions for the marketplace.

Michael Byrne, CEO, IVR Technology Group said, “With this venture, we will demonstrate what is possible when leading companies with complementary capabilities work together to meet a common goal. We believe that fingerprint authentication will eliminate passcodes, problematic security based questions and truly enhance the consumer experience.”

“The expertise of IVR Technology Group around compliancy and secure cloud based technologies is fundamental to their continued success in such a competitive marketplace. IVR Tech Group’s dedication and extensive knowledge allows our partnership to be built on a common trust of competence. Our technical staff are pleased to work with such a great team that knows their stuff inside and out,” said Jon Doyle, Vice President, CommuniGate Systems.

CommuniGate Pro Contact Center ver2.0 features include:

  • Web based Agents using WebRTC technology
    Integration to leading CRMs – MS Dynamics, salesforce.com + many more
  • Encryption for secure calls
  • Biometric authentication and validation services
  • Advanced monitoring of active calls in “whisper mode”
  • Call recording and injection into CRM, provisioning or ticketing systems
  • Secure Instant Messaging and Chat rooms
  • Fault tolerance with Dynamic Clustering
  • Media transcoding of WebRTC to SIP
  • IPv6 to IPv4 transcoding
  • Custom branding and extensibility
  • Contact Center 2.0 with Biometric features better ensures security and privacy over customer data and transactions.