ForViva Selects Amillan for Contact Centre Solution

PRESS RELEASE: Amillan has been awarded a contract to deliver a new multichannel contact centre solution for two ForViva group members. Based in the North West, City West Housing Trust and Villages Housing Association own and manage over 18,000 homes. Amillan’s solution is built upon Enghouse’s EICC, a market leading contact centre platform in the housing sector. Continue reading ForViva Selects Amillan for Contact Centre Solution

Calor partner with Rant & Rave to capture customer feedback in real- time

Rant&Rave-GreyPRESS RELEASE: Rant & Rave has been selected by Calor, the UK’s leading LPG supplier, to capture real-time feedback. Calor customers will now be invited via text message to rate how satisfied they are with the service they receive, and to share any other thoughts in their own words. Continue reading Calor partner with Rant & Rave to capture customer feedback in real- time

Children’s Healthcare of Atlanta Select Eckoh’s Tokenisation Technology to Secure Payments

Eckoh announces that Eckoh’s US subsidiary has secured a new five year contract to provide secure payment services to Children’s Healthcare of Atlanta (“CHOA”), one of the largest pediatric clinical care providers in the US. The contract will see Eckoh provide CHOA with Eckoh’s market-leading CallGuard solution, from the Haloh Secure Payments Suite. Continue reading Children’s Healthcare of Atlanta Select Eckoh’s Tokenisation Technology to Secure Payments

NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation

PRESS RELEASE: NICE Systems announced the latest release of its suite of Real-time Solutions (RTS) with advanced capabilities that significantly improve productivity and operational efficiency across an organization. Continue reading NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation

Momentum Continues Around Verint Workforce Management

PRESS RELEASE: Verint® Systems announced ongoing momentum around its Enterprise Workforce Management™ solutions, an integral part of the company’s Workforce Optimization™ (WFO) suite and broader Customer Engagement Optimization™ portfolio. As worldwide organizations continue to make forecasting and scheduling, as well as strategic planning, top priorities, Verint solutions are well positioned to advance their workforce management goals. Continue reading Momentum Continues Around Verint Workforce Management

NewVoiceMedia wins three 2016 Stevie® Awards for sales and customer service

NewVoiceMedia has scooped three Stevie Awards. The company claimed the Silver ‘Contact Center Solution – New’ award, and two Bronze, for ‘Sales or Customer Service Solutions Technology Partner of the Year’ and ‘Contact Center Solution – New Version’, in the tenth annual Stevie Awards for Sales & Customer Service. Continue reading NewVoiceMedia wins three 2016 Stevie® Awards for sales and customer service

Going For Green: Webhelp UK Awarded Energy Management Certification

PRESS RELEASE: Webhelp UK has demonstrated its green credentials once again having formally received its ISO 50001 Energy Management accreditation. This year the firm has committed to reducing its CO2 emissions and electricity consumption by 10 per cent per employee. In addition, it is targeting a five per cent decrease in gas usage per employee and 15 per cent reduction in its general waste output. Continue reading Going For Green: Webhelp UK Awarded Energy Management Certification

Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live

Talkdesk logo (PRNewsFoto/Talkdesk)PRESS RELEASE: Talkdesk announced the launch of Talkdesk Live today. Talkdesk Live is the first reporting experience to be built on top of Talkdesk’s new predictive insights platform. In addition to providing customers with real-time call center insights, Talkdesk Live also makes it easy to monitor and maintain KPIs for both sales and service teams. Continue reading Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live

ShoreTel Now Offers Enhanced Microsoft Skype for Business Integration for Mid-market and Enterprise Customers

GuidelinBrnd_DsgnGd_120602.qxdPRESS RELEASE: ShoreTel® has enhanced its integration to Microsoft Skype for Business with a new plug-in that embeds telephony controls inside the Skype for Business client. “ShoreTel Telephony for Microsoft” enables ShoreTel phone system customers who use the Skype for Business client to have robust phone controls at their fingertips. Continue reading ShoreTel Now Offers Enhanced Microsoft Skype for Business Integration for Mid-market and Enterprise Customers

VIP Caller: Enabling White Glove Service to Top Clients

PRESS RELEASE: AVOXI is pleased to announce the launch of the newest feature for Smart Queue, its virtual call center solution: VIP Caller. VIP Caller provides call center supervisors with the tools they need to provide premium service to their top customers and accounts. This feature allows important customer contacts to skip the call queue and be directly routed to a dedicated agent. Continue reading VIP Caller: Enabling White Glove Service to Top Clients