PRESS RELEASE: Amillan has been awarded a contract to deliver a new multichannel contact centre solution for two ForViva group members. Based in the North West, City West Housing Trust and Villages Housing Association own and manage over 18,000 homes. Amillan’s solution is built upon Enghouse’s EICC, a market leading contact centre platform in the housing sector. Continue reading ForViva Selects Amillan for Contact Centre Solution
Monthly Archives: March 2016
Calor partner with Rant & Rave to capture customer feedback in real- time
PRESS RELEASE: Rant & Rave has been selected by Calor, the UK’s leading LPG supplier, to capture real-time feedback. Calor customers will now be invited via text message to rate how satisfied they are with the service they receive, and to share any other thoughts in their own words. Continue reading Calor partner with Rant & Rave to capture customer feedback in real- time
Children’s Healthcare of Atlanta Select Eckoh’s Tokenisation Technology to Secure Payments
Eckoh announces that Eckoh’s US subsidiary has secured a new five year contract to provide secure payment services to Children’s Healthcare of Atlanta (“CHOA”), one of the largest pediatric clinical care providers in the US. The contract will see Eckoh provide CHOA with Eckoh’s market-leading CallGuard solution, from the Haloh Secure Payments Suite. Continue reading Children’s Healthcare of Atlanta Select Eckoh’s Tokenisation Technology to Secure Payments
Asurion Enhances Customer Service with NICE Real-Time Solutions
PRESS RELEASE: NICE Systems announced that Asurion, the connected life services company, has successfully deployed NICE Real-Time solutions across multiple lines of business. Continue reading Asurion Enhances Customer Service with NICE Real-Time Solutions
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation
PRESS RELEASE: NICE Systems announced the latest release of its suite of Real-time Solutions (RTS) with advanced capabilities that significantly improve productivity and operational efficiency across an organization. Continue reading NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation
8×8 Awarded Four New Communications Patents
8×8 announced that it has been awarded four new patents related to its communications technologies that help customers seamlessly connect, communicate, and collaborate globally. Continue reading 8×8 Awarded Four New Communications Patents
Momentum Continues Around Verint Workforce Management
PRESS RELEASE: Verint® Systems announced ongoing momentum around its Enterprise Workforce Management™ solutions, an integral part of the company’s Workforce Optimization™ (WFO) suite and broader Customer Engagement Optimization™ portfolio. As worldwide organizations continue to make forecasting and scheduling, as well as strategic planning, top priorities, Verint solutions are well positioned to advance their workforce management goals. Continue reading Momentum Continues Around Verint Workforce Management
Swyx secures partnership with service provider, PBX Hosting
Unified Communications vendor Swyx has signed an agreement with PBX Hosting that will provide the UK channel with access to Swyx’s cloud-based unified communications delivered via the cloud service provider’s, datacentre in Telehouse, London Docklands. Continue reading Swyx secures partnership with service provider, PBX Hosting
CallMiner Expands with New Office and Training Center in Fort Myers
PRESS RELEASE: CallMiner is moving to an expansive 13,000 square feet facility at University Park. The new office will allow CallMiner to accommodate its recent rapid growth as well as the growth that it expects over the next several years. Continue reading CallMiner Expands with New Office and Training Center in Fort Myers
NewVoiceMedia wins three 2016 Stevie® Awards for sales and customer service
NewVoiceMedia has scooped three Stevie Awards. The company claimed the Silver ‘Contact Center Solution – New’ award, and two Bronze, for ‘Sales or Customer Service Solutions Technology Partner of the Year’ and ‘Contact Center Solution – New Version’, in the tenth annual Stevie Awards for Sales & Customer Service. Continue reading NewVoiceMedia wins three 2016 Stevie® Awards for sales and customer service