PRESS RELEASE: GENBAND™ announced that XO Communications is leveraging key components of GENBAND’s extensive cloud portfolio to provide advanced contact center services for its customers. The contact center solution will provide XO customers with the ability to centralize call center management and operations in the cloud. Doing so will allow agents to focus on improving customer experience and reduce the challenges of managing complex, expensive premise based infrastructure that can quickly become obsolete.
“We are delighted to work closely with XO, a national leader in connecting people and businesses through best-in-class technology, to support them in delivering world-class real time communications contact center solutions to their customers,” said Patrick Joggerst, executive vice president of global sales and marketing at GENBAND. “Our comprehensive cloud-based portfolio, which will be demonstrated at Enterprise Connect, allows service providers and enterprises to offer market-proven solutions that dramatically improve productivity and customer engagement, while enhancing the communications and collaboration experience.”
“Businesses are eager to maximize their productivity while minimizing expenses through effective collaboration tools that unified communications solutions offer,” said Jake Heinz, senior vice president of product and marketing at XO Communications. ”We are pleased to be working with GENBAND, a leading provider of real time communications solutions, to enhance our customer experience specifically in the dynamic contact center marketspace.”
GENBAND is working to deliver cloud-based contact center services to XO to support its U.S. customer base.
XO is leveraging key components of GENBAND’s extensive cloud portfolio to enhance its offerings and provide its customers with real time communications solutions that offer a superior communications experience.
The contact center solution allows businesses to centralize call center management and operations in the cloud, while reducing costs through a convenient pay-as-you-go model.