Daily Archives: March 9, 2016

Technology

Connect seamlessly with customers via Web chat, phone, mobile, or email with Verizon’s new Unified Customer Experience solution

PRESS RELEASE: Businesses serving all industries will be able to connect seamlessly with their customers through Web chat, social media, email or mobile via Verizon Enterprise Solution’s new Unified Customer Experience solution. Continue reading Connect seamlessly with customers via Web chat, phone, mobile, or email with Verizon’s new Unified Customer Experience solution →

Technology

Cisco Teams with Verizon to Offer Cloud-Based Collaboration

PRESS RELEASE: Cisco announced it will team with Verizon Enterprise Solutions to deliver Cisco Spark, a new cloud-based collaboration service, to Verizon’s customers. This is part of Verizon’s plan to offer a broad range of next-generation collaboration solutions. Building on top of their highly successful collaboration alliance, Verizon is taking a leading role in the fast-growing cloud collaboration landscape. Continue reading Cisco Teams with Verizon to Offer Cloud-Based Collaboration →

Technology

Metaswitch Cloud Contact Center Solution Extends EarthLink’s Enterprise Service Portfolio

PRESS RELEASE: Metaswitch® announced that EarthLink is achieving success through the use of the Metaswitch Cloud Contact Center solution, powered by Telax®. The EarthLink Hosted Contact Center solution, deployed in early 2015, has been implemented with several mid-market and enterprise clients, enabling a better customer experience. This offering, combined with EarthLink’s best-in-class network, provides a holistic solution for enterprise contact centers. Continue reading Metaswitch Cloud Contact Center Solution Extends EarthLink’s Enterprise Service Portfolio →

Uncategorized

Istonish Announces Aprisi Contact Center as a Service Solution

PRESS RELEASE: Istonish Inc., a leading provider of hosted contact center solutions, announces the launch of Aprisi Contact Center as a Service (CCaaS) at Enterprise Connect 2016. Aprisi is a cloud based communication platform that radically improves the traditional contact center experience. With advanced technology, modular architecture, and innovative engineering, Aprisi makes it easy for companies to deliver efficient and intelligent customer experiences. Continue reading Istonish Announces Aprisi Contact Center as a Service Solution →

Technology

Noble Systems Continues to Expand its Intellectual Property Holdings with Substantial Patent Growth in 2015

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, once again saw noteworthy growth in patent holdings in 2015, obtaining 32 new patents for its contact center technologies and continuing its upward trend from the previous two years. The growth of its patent library is targeted at protecting the technology investments of Noble Systems’ clients. Continue reading Noble Systems Continues to Expand its Intellectual Property Holdings with Substantial Patent Growth in 2015 →

Technology

Fonolo Awarded Three Patents Related to Call Center Queuing and IVR Technology

PRESS RELEASE: Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that it has been granted three patents related to its call-back technology. The company now has a portfolio of nine awarded patents in the US and three in Canada, with more applications currently pending. Continue reading Fonolo Awarded Three Patents Related to Call Center Queuing and IVR Technology →

Uncategorized

WorkFlex Solutions Announces Patent Award for Automated, Intelligent Self-Scheduling

PRESS RELEASE: WorkFlex Solutions, the Industry Leader in Intelligent Intraday Automation™ for Contact Centers announced that it has been awarded a patent from the U.S. Patent and Trademark Office that empowers employees with the flexibility to change their schedules anywhere/anytime while ensuring that each change actually helps optimize staffing levels. Continue reading WorkFlex Solutions Announces Patent Award for Automated, Intelligent Self-Scheduling →

Technology

NewVoiceMedia strengthens executive team with new appointment

NewVoiceMedia has strengthened its executive team with the appointment of Moni Manor as Chief Product Officer. Based in San Francisco, Moni will lead the product strategy, product marketing and management functions at NewVoiceMedia. He brings over 20 years’ industry experience to the business, joining from Five9, where he held the role of Chief Technology Officer, and previously the role of EVP Products. Continue reading NewVoiceMedia strengthens executive team with new appointment →

Technology

Buyagift.com and OpenMarket Incentivise Repeat Purchase with Mobile Marketing

PRESS RELEASE: Buyagift.com, the UK’s leading gift experience provider, has successfully run a seasonal SMS trial campaign with OpenMarket, the global leader in enterprise mobile engagement. The campaign provided an additional channel of consumer engagement beyond the retailer’s existing marketing activities, boasting a 5% website conversion rate with a 6% increase in average transaction value. Continue reading Buyagift.com and OpenMarket Incentivise Repeat Purchase with Mobile Marketing →

Technology, Who's Buying What?

State Government Office Selects inContact Cloud for Contact Center Platform

PRESS RELEASE: inContact announced a large state office will replace its legacy on-premises system with inContact’s cloud-based solution. This new customer will utilize inContact’s multi-channel capabilities to better equip its 750 agents to serve their residents. The state’s decision to transition from its aging system centers on inContact’s customizable and agile cloud platform, built on the Automatic Call Distributor (ACD) and Interactive Voice Response (IVR). Continue reading State Government Office Selects inContact Cloud for Contact Center Platform →

Outsourcing, Recruitment

Parseq create 700 jobs in Sunderland after multi-million pound boost

PRESS RELEASE: Parseq is set for further expansion in Sunderland following a multi-million pound increase in business from contract wins which will see the firm create more than 700 new jobs. The firm, which operates from Doxford International Business Park, has pledged to bolster its 1,000 Sunderland workforce by a further 700 and invest a six figure sum in the development of a centre of excellence by acquiring a second site in the city. Continue reading Parseq create 700 jobs in Sunderland after multi-million pound boost →