PRESS RELEASE: Businesses serving all industries will be able to connect seamlessly with their customers through Web chat, social media, email or mobile via Verizon Enterprise Solution’s new Unified Customer Experience solution. Continue reading Connect seamlessly with customers via Web chat, phone, mobile, or email with Verizon’s new Unified Customer Experience solution
Daily Archives: March 9, 2016
Cisco Teams with Verizon to Offer Cloud-Based Collaboration
PRESS RELEASE: Cisco announced it will team with Verizon Enterprise Solutions to deliver Cisco Spark, a new cloud-based collaboration service, to Verizon’s customers. This is part of Verizon’s plan to offer a broad range of next-generation collaboration solutions. Building on top of their highly successful collaboration alliance, Verizon is taking a leading role in the fast-growing cloud collaboration landscape. Continue reading Cisco Teams with Verizon to Offer Cloud-Based Collaboration
Metaswitch Cloud Contact Center Solution Extends EarthLink’s Enterprise Service Portfolio
PRESS RELEASE: Metaswitch® announced that EarthLink is achieving success through the use of the Metaswitch Cloud Contact Center solution, powered by Telax®. The EarthLink Hosted Contact Center solution, deployed in early 2015, has been implemented with several mid-market and enterprise clients, enabling a better customer experience. This offering, combined with EarthLink’s best-in-class network, provides a holistic solution for enterprise contact centers. Continue reading Metaswitch Cloud Contact Center Solution Extends EarthLink’s Enterprise Service Portfolio
Istonish Announces Aprisi Contact Center as a Service Solution
PRESS RELEASE: Istonish Inc., a leading provider of hosted contact center solutions, announces the launch of Aprisi Contact Center as a Service (CCaaS) at Enterprise Connect 2016. Aprisi is a cloud based communication platform that radically improves the traditional contact center experience. With advanced technology, modular architecture, and innovative engineering, Aprisi makes it easy for companies to deliver efficient and intelligent customer experiences. Continue reading Istonish Announces Aprisi Contact Center as a Service Solution
Noble Systems Continues to Expand its Intellectual Property Holdings with Substantial Patent Growth in 2015
PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, once again saw noteworthy growth in patent holdings in 2015, obtaining 32 new patents for its contact center technologies and continuing its upward trend from the previous two years. The growth of its patent library is targeted at protecting the technology investments of Noble Systems’ clients. Continue reading Noble Systems Continues to Expand its Intellectual Property Holdings with Substantial Patent Growth in 2015
Fonolo Awarded Three Patents Related to Call Center Queuing and IVR Technology
PRESS RELEASE: Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that it has been granted three patents related to its call-back technology. The company now has a portfolio of nine awarded patents in the US and three in Canada, with more applications currently pending. Continue reading Fonolo Awarded Three Patents Related to Call Center Queuing and IVR Technology
WorkFlex Solutions Announces Patent Award for Automated, Intelligent Self-Scheduling
PRESS RELEASE: WorkFlex Solutions, the Industry Leader in Intelligent Intraday Automation™ for Contact Centers announced that it has been awarded a patent from the U.S. Patent and Trademark Office that empowers employees with the flexibility to change their schedules anywhere/anytime while ensuring that each change actually helps optimize staffing levels. Continue reading WorkFlex Solutions Announces Patent Award for Automated, Intelligent Self-Scheduling
NewVoiceMedia strengthens executive team with new appointment
NewVoiceMedia has strengthened its executive team with the appointment of Moni Manor as Chief Product Officer. Based in San Francisco, Moni will lead the product strategy, product marketing and management functions at NewVoiceMedia. He brings over 20 years’ industry experience to the business, joining from Five9, where he held the role of Chief Technology Officer, and previously the role of EVP Products. Continue reading NewVoiceMedia strengthens executive team with new appointment
NICE Wins Four Prestigious Stevie® Awards for Sales & Customer Service
PRESS RELEASE: NICE Systems announced that it has received four prestigious Stevie® Awards for Sales & Customer Service. Continue reading NICE Wins Four Prestigious Stevie® Awards for Sales & Customer Service
Interaction Analytics – the Missing Link
BLOG: Jonathan Wax, VP, EMEA at Nexidia takes a look at the missing piece in the puzzle when it comes to management information and outlines the top 10 ways to use interaction analytics for performance and quality in contact centres… Continue reading Interaction Analytics – the Missing Link
Buyagift.com and OpenMarket Incentivise Repeat Purchase with Mobile Marketing
PRESS RELEASE: Buyagift.com, the UK’s leading gift experience provider, has successfully run a seasonal SMS trial campaign with OpenMarket, the global leader in enterprise mobile engagement. The campaign provided an additional channel of consumer engagement beyond the retailer’s existing marketing activities, boasting a 5% website conversion rate with a 6% increase in average transaction value. Continue reading Buyagift.com and OpenMarket Incentivise Repeat Purchase with Mobile Marketing
State Government Office Selects inContact Cloud for Contact Center Platform
PRESS RELEASE: inContact announced a large state office will replace its legacy on-premises system with inContact’s cloud-based solution. This new customer will utilize inContact’s multi-channel capabilities to better equip its 750 agents to serve their residents. The state’s decision to transition from its aging system centers on inContact’s customizable and agile cloud platform, built on the Automatic Call Distributor (ACD) and Interactive Voice Response (IVR). Continue reading State Government Office Selects inContact Cloud for Contact Center Platform
Parseq create 700 jobs in Sunderland after multi-million pound boost
PRESS RELEASE: Parseq is set for further expansion in Sunderland following a multi-million pound increase in business from contract wins which will see the firm create more than 700 new jobs. The firm, which operates from Doxford International Business Park, has pledged to bolster its 1,000 Sunderland workforce by a further 700 and invest a six figure sum in the development of a centre of excellence by acquiring a second site in the city. Continue reading Parseq create 700 jobs in Sunderland after multi-million pound boost
Welsh contact centre industry stars crowned by Jimmy Carr
PRESS RELEASE: Top performers in Wales’ £650m contact centre industry have been honoured at an awards ceremony at the Wales Millennium Centre hosted by comedian Jimmy Carr on Thursday 3rd March. Continue reading Welsh contact centre industry stars crowned by Jimmy Carr
Mindpearl Fiji awarded Santa Fe Wridgways Contact Centre Outsourcing Contract
PRESS RELEASE: Mindpearl Fiji, a leading global BPO continues to boost its client portfolio by obtaining the contact centre outsourcing contract for Santa Fe Wridgways. Santa Fe Wridgways is a removal’s and relocation services company based in Australia. Continue reading Mindpearl Fiji awarded Santa Fe Wridgways Contact Centre Outsourcing Contract