PRESS RELEASE: Avaya unveiled Zang,™ an innovative cloud communications platform and communication applications- as- a-service that revolutionises the way businesses can use communications to connect with their customers and employees. With 79% of IT teams currently developing apps for customers, partners and employees,1 100% cloud-based Zang offers easy to use drag and drop tools, pre-built applications and robust APIs that make it possible for anyone to leverage the best of the web to quickly build and deploy applications that communications-enable consumer or enterprise applications and services. Continue reading Avaya Reimagines the Possibilities of Communications with Zang →

PRESS RELEASE: Interactive Intelligence has reported major traction with its latest cloud solution, PureCloud℠. PureCloud℠ is architected as a set of stateless, independently load-balanced microservices running atop Amazon Web Services. These services include rich omnichannel customer engagement functionality, along with enterprise collaboration and business communications capabilities. Continue reading Interactive Intelligence Reports Latest PureCloud℠ Milestones →

PRESS RELEASE: TeleTech Technology, comprised of subsidiaries eLoyalty and TSG, and a leading provider of cloud and on-premises contact center solutions powered by Avaya and Cisco announced the introduction of new bundled cloud solutions for mid-sized organizations and enterprises during the 2016 Enterprise Connect conference in Orlando, Florida. Continue reading TeleTech Technology Introduces Bundled Cloud Solutions for Mid-Sized Organizations and Enterprises →